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| Stage Front Tickets Ticket Liquidators, and more Tickets recieved is not what was order, Internet |
| 5th of Dec, 2011 by User687014 |
| I reviewed tickets for the Khan vs Peterson fight in DC on line and had a few questions and decided to call the customer service line. After the question(s) was answered, I decided to go ahead and use the rep to place the order instead of placing on line. The rep repeated my request and I assumed we was good to go. Upon receiving my order, I received different tickets than what I purchased. The tickets received was even priced lower, at the time of purchase, than what I purchased. When I discovered this, I call to make a complaint to see what could be done and was denied the opportunity to speak with a manger, was told all sales are final and there was nothing that could be done. Everything that was discussed in the original call seemed to all be a lie. After spending more than 30 minutes trying to get a manager, fianlly when one comes on, I was basically told that they was extremely busy and was experiencing techinical difficulties with their phone lines and there was nothing that could be done. Nothing was true at that point. The tickets received was almost triple the price of the original ticket. Do not use this company. They are scams and will totally rip you off. |
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Hello! I am an employee of TL responding to the customer above. We're very sorry to hear about the problems in regards to the customer's purchase.
To start with, I should explain that the tickets listed on our site are going to be priced independent of their face value by the sellers who list them. This is because TL is a nationwide network through which tickets are being resold (and thus re-priced) based on what the market would bear. I mention this to emphasize the fact that any tickets received by the customer concerned would likely have a lower price on them than the tickets that were advertised. The fact that the customer received tickets of a different price does not therefore indicate that the customer received bad or erroneous tickets.
Having said that, it is true that there are very limited times when sellers may propose making slight changes to a customer's order. This typically occurs when two people order the same ticket group simultaneously over the internet. In that situation, the person whose order came through first normally gets the tickets. At that point, sellers search their inventory for alternate tickets with which to supply the remaining customer. (The major goal in this regard is to prevent the seller from having to cancel a customer's order. This would only force the customer to buy tickets again when their price had likely risen due to increased seating scarcity.)
That being said, I should also mention that the ticket sellers who list tickets through our website are only allowed to provide customers with alternates tickets if such are equal to or better than the tickets originally purchased by the customer. We also expect ticket sellers to access permission from customers for any resultant change in seating.
As a result, I would appreciate it if the customer concerned would kindly contact our manager at [email protected] so we could look into his order and investigate the ticketing issue -- if, indeed, it is more than a face value complaint. We would be happy to investigate the matter further so as to correct any potential wrongs. |
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