| stamps.com |
| Stamps.com Customer |
| 24th of Aug, 2011 by User257466 |
| I cannot express how disappointed i am in Stamps.com right now. I just tried to cancel my account (which i was not able to do via email or online) and was told by their "Customer Care Team Specialist" (aka "sales retention staff") that instead of cancelling my $17.99 account, i could downgrade to a NEW "Basic Plan" at just $9.95 . I asked why i was not previously made aware of this option or why i could not find it on the web and was told by the "Customer Care" agent that since "it was JUST adopted", the Basic Plan is not posted on their website just yet. Well, its very interesting/telling to see blogs written well over 2 years ago that stamps.com has had the Basic Plan /$9.95 pricing plan in place for a long time and this is simply their "Customer Un-Caring" way of customer retention. Furthermore, they also told me that if i wanted a credit on my postage account that i'd have to wait 13 months to get a refund... putting the blame on the repayment cycle from USPS. Although the postage may have been paid to the USPS, this is complete HORSE HOCKEY that they will not immediately refund my money if i cancel my account. As a CFO of MULTIPLE companies, i can tell you that any non-government company has the ability to "hold in reserves" money for refunds and can and SHOULD refund IMMEDIATELY - so as to not create the bad-will that Stamps.com is creating for itself. Shame of Stamps.com's "Customer Un-Care" strategy!!! |
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Hi User257466,
Thank you for your feedback. We are very sorry to hear of your disappointment with Stamps.com. We always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com, and we appreciate and consider your feedback and take our customers’ concerns very seriously.
Stamps.com offers different plans and pricing levels for various mailing needs and functionality. The $9.99 Basic Plan is available and was built for customers with very low or seasonal mailing volume, and the plan thus has very limited features. It fits the mailing needs of customers who find that their volume is very low and do not need the full features of the Pro Plan, but still like the convenience of a PC Postage solution.
When you called to cancel your account, you do have the option of requesting the postage balance to be returned to you upon account closure. If you do not choose to have your balance returned upon closure, any remaining postage funds would remain on the account for a year, in which time the funds are released automatically as a check to you. Alternatively, they are also available to you should you reactivate the closed account.
We do appreciate your concerns, and we can release the check to you for any purchased postage within 4-6 weeks once you close your account. 4-6 weeks is the processing time the USPS requires for releasing postage refunds. You may e-mail us at the Office of the President’s e-mail address of resolutions(at) stamps.com and confirm your mailing address so that we may handle this for you. Once the account is closed, our Commerce Department can work with the USPS to release the postage funds for you as a check.
Let me know if you have any questions.
Paul
Stamps.com |
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