| stamps.com |
| Stamps.com |
| 13th of Jul, 2011 by User149523 |
| About a month or so ago, I signed up for what was supposedly a "free" account on Stamps.com. It wasn't a "trial," it wasn't anything. In fact, when I called up to cancel my account, the automated voice asked if I wanted to upgrade to a paid account...why would they ask me that if there wasn't a free account? Anyway, I noticed last night that there was a charge of $15.99 on my account from this company, and when I did my research, I saw that that was the monthly fee for the "Pro" account which I had never signed up for. I immediately called my bank and put in a dispute for the charge (they couldn't cancel my card because I was aware of the company and so it doesn't count as fraud...ugh), and then I called Stamps.com to cancel my account. The guy who answered (I don't remember his name, honestly) was nice enough, I suppose, but he of course decided to try to get me to stay with Stamps.com and gave me the whole "it's easier than going to the post office" shpiel, to which I replied it really isn't that much of a bother to me at all and could he please cancel my account. Then he offered me a free month of service and I replied, "No, thank you, just cancel my account. That was a good try, though!" I guess running on very little sleep makes me more blunt. haha He asked me for my phone number and the security detail so that he could get into my account, and then, as he "closed" the account, he informed me that there was a $4.64 closing fee. My exact thoughts were: oh for f**k's sake. I simply and firmly asked him what this fee was for, and after he responded, I said, "All right, well, I'll be disputing that charge with my bank, as well." I then asked him how I could be sure that they wouldn't charge my account again, and he said that the confirmation email and the confirmation number showing that they closed my account would be proof. All right, I figured, I'll bite. At least if they charge me again next month, I'll have proof that they are a fraudulent company and I can close my card. |
|
|
|
|
Hi User149523,
Stamps.com appreciates your feedback as we take our customers’ concerns very seriously. We would be happy to look into this issue for you. Unfortunately, we were not able to locate your account with the information provided. Could you e-mail us your name and phone number at [email protected] so we can access your account information?
Also, we would like to take a moment to briefly explain the Stamps.com account creation process.
During the Stamps.com registration process, we make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled “Why do you need my credit card information?” where it says “Your credit card is required by the USPS to set up your USPS postage account. Your credit card will not be charged unless you buy additional postage or Stamps.com products, or if you continue past the NO-RISK 4-week trial period (only $15.99 per month).”
We do this so that customers can see the price before they complete the registration process. We also have the pricing details in our Terms and Conditions which, as mentioned, customers are required to review and agree to prior to completing registration.
In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the "Learn More" section (http://www.stamps.com/postage-online/plans-comparison/), which is accessible from the Stamps.com home page. We also offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com.
We also send a Welcome Email immediately after sign-up, advising our new customers of the No-Risk 4-Week Trial, and offer details.
For your awareness, the monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it’s not based on usage of the software, but rather on having access to using it.
We do want to ensure that you have a positive experience with Stamps.com, so if you could e-mail us that information, we would be more than happy to review the account.
Let me know if you have any questions.
Thanks!
Kristen
Stamps.com Customer Support |
|
|
Post your Comment
|
|
|
