statewide van lines

Unethical conduct by overcharging and have no code of conduct for business practise

16th of Feb, 2012 by stoneking

I HAD A HORRIBLE EXPERIENCE WITH THIS COMPANY. AS SOON AS THEY HAD

ARRIVED THEY MADE ME SIGN BLANK CONTRACTS BEFORE THEY STARTED AND

SAID THEY WOULD COMPLETE THE REST OF THE PAPERWORK AFTER THEY
COMPLETED THE MOVE. I WAS QUOTED OVER THE PHONE A PRICE OF $1778.40

FOR A MOVE FROM ORLANDO,FLORIDA TO FLORENCE, KENTUCKY. I LISTED ALL

ITEMS BUT AFTER THE MOVERS HAD ALREADY BEEN AT MY HOUSE FOR OVER AN

HOUR "TALKING ON THE PHONE WITH DIFFERENT PEOPLE" THEY TOLD ME THEY

HAD CALLED THE MAIN OFFICE AND WAS TOLD TO CHARGE US $2650.00

INSTEAD OF THE PRICE WE WERE GIVEN AS A "BINDING QUOTE. I SAID NO,

BUT WHEN I SAID NO (THE PRESIDENT OF STATEWIDE VANLINES) TOLD ME

EVEN THOUGH THEY WERE THE ONES CHANGING OUR AGREED UPON "QUOTE"

THEY WERE STILL GOING TO CHARGE ME $500 DOLLARS FOR THE FACT THAT HE

WAS MAKING MONEY OFF OF ME ANYWAY. THE PRESIDENT OF STATEWIDE VAN

LINES SAID THAT THEIR CONTRACT THEY SENT TO MY EMAIL SAID THEY COULD

CHANGE THE PRICE. I HAD ALREADY PACKED MY COMPUTER AND COULD NOT

PULL UP THE QUOTE, SO MY HUSBAND FELL FOR HIS LIES. MY HUSBAND

DIDN'T WANT THE DAY TO BE A LOSS, SO HE SAID AS LONG AS THEY MOVED
EVERYTHING THAT WAS LISTED ON OUR QUOTE FOR THE PRICE OF $2400, HE

WOULD AGREE TO IT. TO MAKE MATTER'S WORSE, THE COMPANY LEFT BEHIND

THE GRANDFATHER CLOCK, A CHAIR AND TWO LAMPS
THAT ARE LISTED ON THE CONTRACT. THEY SPENT SEVEN HOURS AT MY HOUSE,

I COULD NOT TAKE THE TIME TO BABYSIT THEM THE WHOLE TIME BECAUSE I

WAS BUSY MOVING. MY HUSBAND AND I SHOWED THE MEN MORE THAN ONE TIME
WHAT WAS TO BE TAKEN AND THEY LEFT THE MOST IMPORTANT ITEM I WANTED

MOVED. I AM ASKING AT THIS POINT THAT THEY HONOR THE FIRST "BINDING"

QUOTE OF $1778.40. I CALLED THEIR OFFICE AGAIN AND WAS TOLD THEY

WOULD NOT CHANGE THEIR PRICE, IT IS OUR FAULT THEY DIDN'T DO THE JOB

RIGHT. AFTER RESEARCHING INFORMATION ONLINE, I DISCOVERED THEY WERE

SUPPOSE TO HAND US A LIST OF OUR DISPUTE RIGHTS AND THEY ARE SUPPOSE

TO OFFER A ARBITRATION PROCESS, NOT TO MENTION THERE IS A MASSIVE

AMOUNT OF RIPOFF REPORTS ON THIS COMPANY. I PUT IN A COMPLAINT WITH

THE BBB AND ALSO THE FMSCA. THE NEXT DAY MY HUSBAND CALLED THE

COMPANY TO SEE WHAT THEIR RESPONSE WOULD BE, HE WAS TOLD THAT THEY

GOT NOTICE OF OUR COMPLAINTS AND THEY ARE DEFINITELY NOT WORKING

WITH US. THEY TOLD MY HUSBAND THEY ARE REQUIRING CASH AT DELIVERY

OR THEY ARE GOING TO KEEP OUR PROPERTY. THIS COMPANY SHOULD BE PUT

OUT OF BUSINESS FOR THE HARASSMENT AND UNETHICAL PRACTISES THEY DO

ON A DAILY BASIS. I WISH I WOULD OF RESEARCHED THIS COMPANY BEFORE

ACCEPTING THEIR LOW "BINDING QUOTE". I AM NOT WILLING TO LET IT GO,

I WILL BE FILING A LAWSUIT AGAINST THEM AND WILL KEEP EVERYONE

UPDATED. ANYONE ELSE THAT HAS BEEN VICTIMIZED PLEASE NOTIFY ME, AND

WE CAN GET A CLASS ACTION LAWSUIT GOING. NO ONE SHOULD BE RIPPED OFF

FROM THIS COMPANY AGAIN! THEY NEED TO BE STOPPED, THIS IS THE TYPE

OF BUSINESS THAT IS BRINGING AMERICA DOWN.

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