Consumer reviews and reports on scam companies, bad products and services
Straight Talk continues to charge despite canceled account Internet
29th of Dec, 2011 by User835624
- I bought a Straight Talk phone online on 11-23-2011. - It shipped on 11-25-2011. - I received it on 11-29-2011 via FedEx. - I called them and canceled my service within an hour of activating it on 11-29-2011. I asked for a refund at that point as I was unable to use the service (which, in itself, was bad). They assured me that I would receive a refund within 30 days. The customer service representative was extremely rude despite my politeness. She was also inept and tried to claim that I had service for an entire month. - They would not pay for return postage. - I e-mailed the next day to verify that I will receive a credit before I shipped the phone back. They did not respond to my e-mail for a long time. When they did reply, they refused verification and told me to call. I believe this is to avoid having a paper trail. - I called and the customer service representative informed me that my credit request was "pending" and there was no way to say whether I would receive it or not. I was a bit taken aback that the first customer service representative had lied but there was nothing I could do. - I returned the phone using FedEx with a tracking number on 12-01-2011. It arrived on 12-06-2011. - I received a full refund on 12-21-2011. - I received a charge to my card on 12-29-2011. Despite the fact that it is a no contract service and my account was canceled, they still bill monthly with "auto refill" since they have the credit card information. I will have to go through the entire process again and wait to receive a refund for this! It is a despicable business practice to continue charging someone after they have canceled their service. I have e-mails and audio recordings of the calls verifying that my account was canceled. They have a "no refund" policy for minutes as well, so it's difficult to get them to refund even if the charge is unauthorized. I may have to file a charge-back.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
163 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
3
167 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
6
168 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in