Consumer reviews and reports on scam companies, bad products and services
Superior Home Warranty
Superior Home Warranty One of the most expensive scam Home Warranty Scams you'll ever encounter. I filed only one claim in 9 months which they did
25th of Jun, 2011 by User120382
Superior Home Warranty Scammed me, so well, I have got to take my hats off to them!! The following is the website that will hold all of the contractual and written correspondence, along with my phone conversations with them. After searching the internet for a home residential company to give me added insurance against costly repairs, I came across Superior Home Warranty. Once I had spoken with the representative Jill, she assured me that Superior was the right company. Her efforts to obtain my business came after 9 telephone calls, in which she agreed in writing that instead of paying the full price up front of 795, they would break the payments down in monthly installments of 66.25. I opted for the premium plan, which covers the deductible and estimate. From Sept 15 2010 until May, all of my payments were withdrawn from my account, when I called for the first time about my air conditioner going out. I had been assured by Jill as well as reading it in the contract that I would be responsible for paying out my balance prior to them paying on any claims, which I had agreed to. Upon hearing that I now had a claim, they stated that they would not service it, if I had not paid in full. I told them that I didn't have a problem with paying them in full if they would send a technician out so we could get the ball rolling, which they did, begrudgingly. Their response was that since the air conditioner had been previously repaired with a compressor over 8 years ago, which was 3 years before I moved into the home, they did not have to pay anything on this claim. I was horrified, as it says in their own contract that the covered appliances must be in reasonable working condition. Now I am being told that they can opt out of covering appliances that the consumer isn't and couldn't possibly be aware of was previously worked on. I advised them that I have 5 children in this house beginning to suffer Louisiana heat. They maintained that it was a pre-existing condition, even though it pre-existed 8 years ago. When I told them that I thought the repair fee was high, and would they consider paying for it if it were less, and their response was, I would be responsible for paying any additional estimates. Which if they were not going to pay in the first place, why allow me to pay for an additional estimate. When I spoke to Laura Wasserman, the operations manager, she told me that the way she reads the contract, I couldn't make a claim until the last payment was made. So I asked, so does this mean my coverage doesn't begin until my last payment, and she said that's the way I read it. This would mean one of two things, I couldn't file a claim until my last month, or that my contract didn't begin until my last payment. She told me that she would have to get clarification. When I informed her that I had presented this scenario to the sales rep, Laura stated once again, that this is how she interpreted the contract. So here I am, with my five children (including a 1 year old) facing Louisiana heat, having paid nearly all of my 795 fee, I informed them the company that I would take up to and including legal measures, after collecting another monthly fee, the company dropped me, telling me that I didn't have to worry about paying the final monthly fees, however they would not pay any claims I had unless they were ordered to by arbitration, which they know comes with a fee that could triple the cost of the contract by itself. Either way, you're a loser with this company, but I'm not going down without a fight.....let that be known. The following is the website that will hold all of the contractual and written correspondence, along with my phone conversations with them.
Comments
2603 days ago by Mom O 4
I agree with you on this company being a scam. We paid all of the 800$ to this company and our unit went out. We called the supposed "24 hour service" and left a message. We had to call again the next day, and finally got an air guy to come out at 4:30 in the afternoon! Our house was at 90 degrees! We have four children and we were miserable. The air guy said he needed to get the okay from Superior and once again that lovely 24 hour service was no where to be heard. We had to go out to eat again which cost money. The next day we were steaming mad because of the heat, not being able to cook, or do laundry due to extra heat. We had heard nothing from this company and began making call after call. We could not actually speak with a person but were told to leave a message with the calling service and they would send a message. We tried to find direct numbers, and direct e mails and had no luck. The air people called and said that the e mail address given was not valid. The e mail kept getting bounced back. The air company was able to give us a direct line to a "claims officer" we left numerous messages and finally in the 90 + degree heat about lost it. It was 4:30 in the afternoon and we still had nothing. The air company told us if we did not get on the list we would be forced to wait two more days! My baking supplies had melted, granola bars were a huge mess, pictures were warping and wrinkling, because we do not have the ability to open windows. Finally we got a call asking about the unit. We have lived in our home for almost 8 years and never had it worked on. They were trying to find info to say they couldn't we now know that is what they were doing. I was told that it would be odd for our unit to have never been worked on. So I guess they call folks liars as well. I was told that our claim would be processed that night. The next morning we still had heard nothing. My husband and I were livid. We were out 800 dollars plus we needed our air fixed. We were told due to our "harassing" calls they would have to file the claim with the "legal" dept. I guess they never have upset customers. Probably because they are a scam and don't have the money to fix what customer's need. We ended up paying out of pocket for a new air unit. We are out so much money because of this scam. I can guarantee that warranty companies always prioritize and make calls FAST! You can not expect someone to live in 90 degrees for a week. I am thankful we have caught this. If there were an elderly or ill person who had to wait this long for heat or air they would be in serious trouble. I am sorry we were both scammed! We are working to get our money. Have you thought to contact BBB?
2502 days ago by AJSM
I bought the warranty June of 2010. Had a claim two weeks ago with my microwave which they resolved. At the time I had the claim with the microwave my clothes dryer was making noise. I informed them of this and they said they would not repair it unless it was broken. So a week later it broke. The motor locked up and stopped working. They sent a service person to my house and the estimate for the repair was $380.00. SHW declined the repair and said they could replace the dryer for that. They paid the service man for his time and within two days emailed me and said they would give me $300.00 for the Dryer. My dryer is a Whirlpool brand and section 8 of my warranty states "Like kind and Like quality." a Whirlpool clothes dryer GAS starts at $599.99. I called them back and argued with them and Jason Wasserman said " let me talk to my boss" then called me back and said they would give me $400.00. They do not replace items with "Like Kind Like Quality as states in their contract" You can not by a Whirlpool GAS dryer for $400.00 delivered and installed. I bought the Platinum warranty plan that they offer for $899.00. My dryer model is LGR663DQO. 5.9ft capacity. 6 cycle 3 temp. I would like them to come up with the extra $200.00 like the warranty states "like Kind Like Quality. I would not accept a Roper or inferior brand. In my eyes a Maytag or Whirlpool are Like Kind. It has been a week now after I had to sign a release from their in house lawyer and I still do not have a check.
2450 days ago by Lucie123
User120382 - Is there a way to get in touch with you? We are also about to go through legal action with SHW and it would be most helpful to hear how your situation turned out. Thanks!
2315 days ago by Mdmdale
I too had an air conditioner go out. I purchased 2 contracts from this company. They refused to pay for my unit as well siting that they did not cover rusted items. This is Houston, TX and with the unit in the attic, the pan will get some rust over time. I am putting in a claim now for an oven and we will be going head to head on this if it isn't repaired or replaced. I read the contract and it didn't say anything about rust except with plumbing. I would not recommend this company at all. They only fix the little stuff and screw you when you really need them.
2263 days ago by APlumber
We are a professional company that SHW dispatched to a customer's home because their garbage disposal was not working. We told the woman, Elyssa, who initially called that if it needed to be replaced, it would be $325. She said okay and to call her when we were finished and she would give us a credit card number.
We finished the job, called and were told they would not pay because we didn't call for prior approval. Even the homeowner said she was told they would be replacing the garbage disposal. We spoke to a manager who refused to pay us in full. He said it was not "worth his time" to review the phone recordings to prove that Elyssa did not tell us we had to call prior to doing the work.
Their initial request for service was put in through Service Magic with Elyssa's name as calling for "John Doe". This was not the customer's name. Now, after having argued with them, they changed to request to read Marci calling for "Jane Smith". Very strange...

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