Consumer reviews and reports on scam companies, bad products and services
Superior Tech Help.Com Computer on-line repair scam , Internet
20th of Jan, 2013 by User169246
My experience is very similar to the 2 previous reports on SuperiorTechHelp. For several weeks, I was annoyed by a popup telling me I must install AdobeFlash. I would click it off, and it would immediately reappear. I already had AdobeFlash installed. So I uninstalled and then reinstalled it. The popup continued. On January 2, 2013, I found There was a small icon for "Help", which I clicked on and got an Indian voice telling me he was a Microsoft technician and would remove the offending popup. With my permission, he gained control of my computer and "removed" the popup. He then claimed my computer was very, very slow (it isn't)and had many "errors" which he showed me and offered to clean the files for $249.95. I don't know why I fell for this, my computer only cost a couple of hundred dollars. I agreed, and left the house for a previous appointment. When I returned, there was a phone message, urging me to contact. I then "signed" a contract. It was not my actual signature, but I did agree, after which he called his "supervisor" another Indian who---just as in the previous report--spoke very softly, with heavy accent, against a background of call-center noise so that I could not hear. They wanted me to agree that my computer had been fixed. I refused, saying I could not tell until I used the computer. They hung up, and immediately, I called my credit card company (Bank of America) and cancelled the card, and reported a fraud. They held off posting the charge, and opened an investigation. To support my claim, I Googled the firm's name and came up with your two reports, so similar to mine, except that they claimed to be Microsoft. Meanwhile, I received a postcard in the mail which gave the Glendale,CA address and phone numberThe postmark, however, is Tampa. dated 10 January 2013.
Comments
2391 days ago by Patricia Wilson
I have been scammed by this company too. I kept getting this message that I needed to installed this app. My computer started running slow and a pop up from HP came up with 24 hour help. I called the number and they shadowed in my computer and showed me all the viruses my computer had. They did nothing but pressure me into using their support for $399.00. Superior TEch help 877.349.7340 . They tried to pressure me into adding my other computers. I refused. Everytime I call them they log in and pass me on to other techs and they log off, tie up my computer and three or four hours later, will call me back and tell me they have repaired by computer. How can I get my money back.
2389 days ago by D.R. Munshower
BUYER BEWARE!!! If you see the following pop ups or company names attached to your computer:
PCTech Hot Line, PC Powers Speed, Superior Tech Help. (Contact number 866-561-0358 or other toll frees). THESE WILL USUALLY POP UP WHEN YOU SEE Microsolf updates; (click here markers will slowly lead you into their web of pop-ups).
If you call the attached number they (India person with strong eastern accent will answer) FIRST: They convincingly make you believe or think their somehow Associated or affiliated to/with a reputable software company and will solve any and all your PC problems.Especially, ones you never new you had prior to calling them. SECOND: the technician will convincingly make you believe they are your answer to fixing PC malware, cookies, virsuses etc. which all of a sudden has and will continue to attack your PC. THREE: the hook and catch sales pitch. They convince you to give personal control of YOUR computer to them (India 12000 miles away, who you don't know from Adam.) FOUR: after giving control of your PC and all your personal info----they perform all kinds of supposal tech-test while you watch helplessly asa red highlight pencil circles and points out all these new and dangerous threaths.You are now your at their mercy. FIVE: you can purchase their supposal quick fix program, at fees starting at 169.99 up to 369.99 plus and give them all your Visa/MC information no PayPal mind you. If you don't give them your money---listen carefully as their smooth scripted and controlled sales pitch and tone turns into one of coldness or just silence; now you watch helplessly as your PC shuts down before your eyes with usallly more problems on it than before you ever heard of PC Tech Hot Line. This is exactly what happened to me over a two day period. BUYER BEWARE!!! D.R.M. March, 2014

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