Consumer reviews and reports on scam companies, bad products and services
T-mobile T-Mobile Customer Relations T-Mobile Won't let me buy more minutes. Ripp- OFF Renton, Washington
6th of Aug, 2011 by User808511
Now I have to say that I thought T-mobile was a great company. I had service with them for over 7 years. I lost my phone and I didn't have insurance on it. The phone was an exspensive smart phone. It cost $549 but if you were willing to extend your contract by 2 years then it was only $99. Except when I tried to extend my contract I was told I couldn't and had to pay the full $549. This was the beginging of my trouble. About 2 months later suddenly my bill went up by more than $300. They stated I had gone over my minutes. I had a 1000 anytime minutes plus free weekends and T-mobile to T-mobile. In the previous 7 years I had never gone over 400 minutes. I didn't move. Start a new Job. Meet some one new or have any other life style changes that could explain their bill. You see they state that I used more than 2500 minutes. When I called in about it they said "no problem we can fix that and remove the extra charges (IF) I agree to a change in my service plan and a new 2 year agreement. knowing I only had 6 months left in my contract. Again the next month they say i went over my minutes I turned off my phone and put it in my safe with the battery out. Again they say I went over my minutes I called them and after several hours of conversation they said pay the bill and stop bothering us. I explained how I was sure that that I hadn't used any of the minutes. They claim all the phone # were to numbers that I had called for 7 years. My bill was an exact dubplicate of the first exspensive bill I recieved. All the calls were made at the exact same time for the exact same amount of time. At this point I had no choice I told them to cancel my service and they said I would charged $100 for early cancelation of my contract. So they charged me to get the service. They charged for calls I didn't make. They admitted that they have 2 ways of looking up my minutes and their was a huge difference in the minutes that they showed but they still want me to pay the charges and Pay them extra for leaving because of their screw up. T-mobile sucks and every one should know that are out to Rip you Off and if they haven't yet they WILL!

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