So Mr. Alberto sent me a UPS track number, which I searched and found out that he was refering to the first purchase I made through the website. And so I explained this to him and asked about the second order that was placed by email and confirmed by him for Jan 1st.

Well about 5 ou 6 emails later with him pretending that he was not understanding what I was asking about, always making himself "confused" and giving me information about my first purchase, when I lost my patience and was more firm with him asking again about my second order, his answer was: " orders are only through our website, no with email. Please log in and make your order."

I was furious because I waited a full month to receive an order that he confirmed by email. I went back and forth with emails and now he tells me that not only he does not take orders by email (then why did he confirm and gave a due date???) but the one that he confirmed by email was not even produced or notified that it would not be possible to accept my request.

As a wholesale business, I needed this purchase to be able to make my sales. I trusted this company and in return, my business ended up very jeopardized and no interest at all from Mr. Alberto to fix his mistakes. He just did not care!

When I complained about his poor customer service and lack of commitment and respect, his answer was simply this: "What is your problem?"

Unbelievable!!!

I will never again do business with this company that is completely unreliable and dishonest.