My first issue with this company is that the offers I choose don't show in the offer tracking section. Oddly enough, if I successfully complete an offer it shows immediately in this section. When I first began using TapJoy (then, Offerpal) in June any offer I clicked whether completed or not was shown in this section. If I had problems I could click "Contact Support". I'm not certain when my offers stopped showing correctly but it has definitely gotten my attention now that I'm having problems.

I have notified TapJoy about this and after several canned and irrelevant responses they tell me "Our system has the ability display up to 100
transaction. After that, the transaction stop displaying on the missing points
link. Even though the user is unable to locate the transaction on their missing
points link, Tapjoy has the ability to see those in the users history.". Hmmm, now how is it that my completed offers still show but not my pending/incomplete offers?

As for my missing game currency. Since late November several offers that I have tried to complete for my currency (gems) in a facebook game called Dream World have not been credited. Now I have been charged for all the offers and I have proof for each. The first canned response from them is always asking to provide proof for any uncredited offers. Well I gathered all my confirmation letters/emails, screenshots and card account statements and comprised an email to their customer support.

At this point I thought I was gaining ground but in the end it yielded nothing but more canned responses and delays. Eventually I started getting a new level of canned responses that seemed to show sympathy. They start by saying how unfortunate or how sorry they are for my issues but, they continue by still delaying a resolution. I have had to resort to emailing these people daily and still nothing. I never receive any updates from this company unless I contact them. It's almost as if they just hope I go away.

I've searched the internet and seen that several more users are having the same issues as me and also I took note that the EXACT same responses are being given to them all. My top two responses that I receive over and over are:

Hi, Normally, once an offer has been completed, we are notified by the offer
Advertiser which allows us to automatically credit your account. But
unfortunately, it appears we have failed to receive such notification for this
offer. We'd be happy to manually credit your account, but in order to process your
request, we must first ask you to verify the offer has been completed.
Typically, this can be accomplished by you providing one of the following forms
of documentation: - Offer confirmation email - Copy of purchase order or receipt - Confirmation SMS text message/Pin number - Screenshot of offer completion page - Screenshot of installed application - or screenshot of credit/debit transactions from your account (please delete
all confidential information before forwarding). Once we have received and verified your confirmation proof, your account will
be credited. If you wish to report an issue for a different offer you have taken, please
return to your "Missing Points" page and click the "Contact
Tapjoy" link next to the offer you wish to report. Please only submit one
issue per a ticket. If you have already submitted a ticket, you may simply
reply to the auto-response you should have received. If you have any questions, please let us know! Thank you, Saranya

Tapjoy Support

& Normally
when an offer is completed, we are automatically notified by the advertiser
allowing us to credit your account. Unfortunately in this case, we have failed
to receive such notification. This can occur for a number of reasons including: - The offer completion was improperly tracked due to browser and/or cookie
settings - The user failed to meet the offer eligibility requirements. For example, most
offers are limited to 1 completion per household and limited to new
members/sign-ups only. - A technical issue prevented the advertiser from properly communicating the
offer completion notice. Therefore, in order to credit you for this offer, it is necessary to escalate
this issue directly to the advertiser and manually verify your offer completion
and eligibility. Normally, upon receiving our escalation request, they are able
to identify the issue and confirm the offer completion. We are now awaiting
their response which typically takes between 1-4 days. Should this issue be
unresolved beyond this time frame, please feel free to respond to this email. We apologize for the inconvenience and delay, but we will update you as soon as
we receive their response. Thank you, Vinoth

When I first received the messages asking be to wait 1-4 days, I actually waited 5 business days before responding and I only received yet another canned response.

After waiting an entire month and having provided proof, just what information does this company need? Most of the offers I completed were only on a trial basis and now I'm stuck in some hefty memberships while I still await for TapJoy to fulfill their obligations as promised.

I'm not leaving these issues alone and I'm not stopping until they acknowledge me!