|TEC Fontana Volvo Truck, TEC Portland, Mack FInancial, Volvo, TEC Services Bad Service, Bad Truck, Bad Customer Service fontana, California |
|17th of Aug, 2011 by User782663 |
|We have a doomed Volvo truck, and we are helpless. So the only thing I can do is BEG for help.|
We purchased a truck last year from TEC Portland with a brand new trailer. Truck price $80,000.00 and Trailer $70,000.00, we gave $15,000.00 down and we paid $13,000.00 to register and other regular fees for the business.
On the first trip we already had an issue with coolant leak, this issue went on for a long time until we got a big service done that costed us not only a lot of money but also a lot of down time.
After that we added up all the down time on the truck and it was more than a month, just on the first 6 months after purchase.
We signed up for a roadside assistance for trucks and we got expelled for excess use of services, its a shame!!!
Every time we have an issue we are not able to get it fixed fast, the dealers are always full of service (I wonder why), they never got parts in stock... a mess.
Now we are down again for almost 10 days and this my recent nightmare:
I just want to share everything that is happening now, so someone can at least feel the pain that we are going through AGAIN.
8/06 Truck broke down, called Volvo Action, the agent asked several questions and said we needed a tow truck. Case#3256917
We got a tow truck and they said they couldnt tow the truck and trailer together because the back axle was compromised, we had to hire a tow truck for the truck and one for the trailer.
TEC La Mirada closed for renovation, TEC Fontana almost 100 miles away from the site.
8/08 Truck arrived @ TEC Fontana, first I was told it was only a wheel seal and I got a $2479.65 invoice from TEC.
8/10 I got a different invoice, now for $7597.57 (including $1750 tow bill that was originally $1340).
8/10 I authorized the repair and request a credit account.
8/11 I completed the form sent by Tracy @ Finance Department
8/12 I got an email from Tracy requesting the second page from the credit application signed, then she realized she sent me just the first page, signed the second page and sent to her.
8/12 @ 7Pm Florida Time, I got a call requesting $3300 in advance for the subcontractor that will do the axle repair.
I explained I needed to wire the money, but we are in FL so we couldnt do it.
8/15 I made the payment they requested.
And today 8/17 I was told that the subcontractor is not there yet!!!
Its been almost 10 days and not only I am paying almost EIGHT THOUSAND DOLLARS to have this GREAT truck repaired, I am also paying $60 a day of storage for the trailer and $68 a day for hotel to the driver, who just gave me a deadline until friday to get the truck fixed otherwise he will quit.
So my loss so far is almost TEN THOUSAND DOLLARS, not mentioning that I paid the truck on the 1st and wasn't able to do a single trip this month.
I would like to know, if we are the only lucky ones that deal with those issues, because honestly... I am getting to my limit... and I dont think anyone wants to see me below my limit.
Tom from TEC Fontana was very helpful on the beginning but now every time I call is a different story, sad story of course... and I dont know why they requested money in advance if nobody is there to do the job!!!
This is a shame to Volvo, and what upsets me the most is that every time something like this happens its like we are the only ones that go through this, but my driver is there and spoke to 3 other owner operators that wish they never had this garbage called Volvo Truck.
We share the office with 4 different companies, 4 different trucks and this is the newest and more expensive truck... and guess what... the 1996 Freightliner that costed $20K is up and running... the down time is only for P.Ms and tire issues... and the owner has no monthly payments... We spent more than that just for registering and as down payment.
Excuse my language, but I cannot think of any other names than garbage... actually I can, but I am lady and I wont go that low.
I know you are not the owner of Volvo, but If I have to hear my customers, my boss and driver complaining, someone needs to hear me too.
I am going online now and doing a complaint in every single website I know to let people know about this mess.... I have no choice, since I have no money to hire an attorney and sue TEC, or sue Volvo... and I know that Volvo is well prepared for this.... they should be, because with so many issues and so much money down the drain, I guess someone on this story is making money, and I am sure its not me! I will look for help everywhere until someone can help us, newspaper, facebook, blogs, twitter, church, EVERYWHERE... I swear!
I would like to congratulate Volvo for taking another honest person out of business... because truck payments were ALWAYS on time, and we could never count on this truck.
And its funny because we purchased the truck from TEC Portland, we are being fixed at TEC Fontana and the finance department cant approve us for a $4,000.00 Net 30 pay... its ridiculous! We are NEVER late 1 single day with our payments, but its not enough to get us approved... ridiculous! This has to be joke.
I have the receipts for ALL repairs done at Volvo dealers and ALL tow bills for this junk... now I ask, is there anyone that can help me replace, return, burn this piece of garbage?
Maybe someone reading this will have the decency to call us and try to help... I tried our salesman Duane already, and a couple of months back he offered us a great deal of returning the truck plus more money down, plus increase of monthly payments for an older Freightliner! Isnt that GREAT!??
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