Consumer reviews and reports on scam companies, bad products and services
The company sent my payment for tickets I sold to a nonexistent paypal account after I had changed m
1st of Apr, 2010 by User193220
The company sent my payment for tickets I sold to a nonexistent paypal account after I had changed my payment method to check immediately after I registered with their site. I immediately contacted them through their company site which promises an "8 hour reply tops", nope! I sent the message again with no reply. I called and again, no response. I sent an email with promises of bad publicity & finally received a response. This took over a week. Their response: you selected paypal, contact them & then we can get the funds back & you can have your check in 2-3 weeks or you can log in to your (non-existent) paypal account and receive your money faster. I replied quite calmly that was unacceptable because of the error on stubhub's part, so I had to open a paypal account to receive my funds which took an additional 3-4 days because paypal had to verify my bank account & receive the monies again from stubhub because paypal had sent them back. In one email, a customer service agent replied the company would be happy to refund the fees taken out by stubhub to compensate me if their technical team found any site errors. After 3 weeks, I sent another email to follow up and the reply the next day was that there was not any error and I had selected paypal, therefore it was my fault. I am still in contact with the "customer service" team trying to get the outrageous company's fees back from stubhub for all the time, effort, delays, and frustration this has caused me. The last email from stubhub said that I had selected paypal & not check (so I'm the liar now) so they will waive my fees next time I sell tickets on their site. I will never use them for anything again in the future & I certainly will not recommend them to anyone. I verified on my account several times that my payment method was check while my tickets were for sale. The very least stubhub should do is refund my fees, which are ridiculously high anyway to compensate me for my time and effort in pursuing this matter. Stubhub does not know the meaning of customer service and I am spreading the word to anyone who even entertains the thought of using them to sell or buy tickets on their site to be forewarned of stubhub's indecent treatment of their customers.

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