The RoomPlace

The RoomPlace The RoomPlace Distribution Center Horrid customer service, Incomplete delivery/installation people, shoddy materials, consistently LATE

14th of Aug, 2011 by User830397

Queen size bed delivered 2 hours past their 3-hour delivery window. Delivery/installation people had no tools to open the packaging or put the bed together. Installed the bed slats incorrectly (with a drill, tightened too tightly and with the arch in the wrong orientation) and the verticals were consequently hung too low (they hit the floor). Bed broke in less a week. Called company and waited 3 days for a technician to arrive. He redrilled the verticals into the slats and that fix lasted less than a week. Called company again and demanded new slats and verticals be installed by someone who had a clue of what he was doing. Assured me next delivery was in 3 days . . . I said I'd call a carpenter to make me proper slats and bill them. They said they'd arrange special delivery and installation in 2 days. Could not provide delivery window until expected day of delivery, so I had to wait all day for delivery. Second delivery was also late . . . little expectation this repair will hold. Do not buy furniture from this company.

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4636 days ago by The RoomPlace Customer Loyalty

Hello Valued Customer,

Please allow me to introduce myself, my name is Jasmine Sakic and I am the Vice President of Customer Loyalty at The RoomPlace. Please accept my sincere apology and know that I very much appreciate the feedback provided on your recent experience. We strive for excellence with every encounter and when we don't accomplish, we value and appreciate your feedback so that we can improve upon our Customer experience. I would love the opportunity to speak with you on this and ask that you please contact me at [email protected] with your contact information. I look forward to hearing from you soon so that I can assist in favorable and promptly resolution.
Kind Regards,
Jasmine

Jasmine Sakic
VP of Customer Loyalty