This is the 2nd time I have to use wireless in an airport and Boingo somehow gets itself set up to c

26th of Oct, 2010 by User846260

This is the 2nd time I have to use wireless in an airport and Boingo somehow gets itself set up to charge me monthly for services I never knowingly authorized. I am a naval officer spending 4 months on board a marine vessel with slow satellite internet access that makes it difficult to keep an eye on expenses charged to my credit card. I just discovered during my last flight from USA to Singapore Oct 23 2010, Boingo has installed itself as a monthly consumer of my money via my credit card. I am outraged. How does one 5 minute session at an airport legally grant this company access to auto charge my credit card every month? I am not even within range of any Boingo hotspots, why would I sign up for this if the service is completely useless to me. I would like to make some kind of motion that Boingo permanently be barred from making any auto payment transactions from my credit card. I can just see this happening a third time: I"m at an airport, and the wireless provider is Boingo, and they enter some back door to charge my credit card every month, and I can do little to contest the matter as I'm in Asia floating on a shipin the middle of nowhere. I've had it with this surreptitious thief.

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Comments

4465 days ago by Boingo

Hi there! We're so sorry that you've had a negative experience with Boingo. :( What you describe is not the excellent experience we strive to provide each of our customers. It sounds like you may have inadvertently signed up for a recurring monthly subscription with us.

We'll be happy to take a look at your account, fully explain what happened, and try to make things right for you. Please email [email protected], and we'll be happy to assist you.

Warm Regards,

Lauren Sanyal
Boingo Wireless