Travelodge Wyndham Hotel Group Took my cash and charged my bank card Fayetteville, , Arkansas

30th of Dec, 2011 by User444517

I made an online reservation for my US Military son and family for Christmas, Dec 1, 2011 with this hotel. I live 30 minutes out of town, therefore I went in Dec 7 and paid in cash, $189 to a Mr G. He told me I had received a discount. I signed what I thought was a cash receipt. When my son checked in my card was charged. My son actually checked out a day early. He was told that my cash receipt proved nothing. It is my word against his. (The manager, another Mr G.) Mr G. (#1) was the one who took my cash. My card was charged Dec 22 according to the bank. According to Mr G. (1), it was charged Dec 7. The bank won't help. The hotel company won't either. I have a letter from Mr G (Manager). The last line is, "I hope that the incident did not make you think less of our property or our brand..." When I signed it was actually a card charge. I gave Mr G, (1) a $189 tip for Christmas. Why did I go in 2 weeks early to charge a card I could easily have accomplished over the phone? Just call me stupid and a trusting fool. I also want to warn people away from this hotel chain.

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