They had an "inspector" come to the recipients house and they took pictures and left. They commented that the packaging was insufficient. This is simply how they will tell you that your insurance claim is denied.

I have looked this all up on the internet and EVERYONE states the same thing.

USP, Crawford insurance (whom they use) simply Denies ALL claims telling the customer that the packaging was insufficient.

Well, If I had shipped the item in a pine box screwed shut it would NOT have withstood the exceptional forces that this package HAD to indure to be broken literally in half.

Please, do not use UPS. They DO NOT stand behind their insurance, they simply deny ALL claims in the hope you will just "go away".

Tell them you are going to take them to small claims and if necessary you will direct your lawsuite to the CEO of the company.

Good Luck, if you find yourself in MY shoes.