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UPS claim dept
UPS claim dept. This company will do anything in its power to get out of a claim for damaging merchandise. Newport News, Virginia
16th of Nov, 2010 by User149690
I have had trouble with UPS paying a claim since June, of an item I paid for in April. Firstly, the item was shipped in June, totally damaged, and unusable. Secondly, the shipper sent out another item, which I had delivered to my parents house since they are retired, and I knew they would be there. They watched in amazement as the UPS driver dropped the package (which was a custom made cedar chest) onto the ground and drove away. I have since reported this driver to my local UPS, since the shipper of the item has had no other complaints of damaged items. The shipper, which was denied a claim for the first item, signed a paper waiving rights to be reimbursed to them, and to be paid to me. This was also denied. Including both chests, I have sent over 25 pictures of the damaged item, and packaging. I did so, because UPS has lied about the fact that they tried to set up an appointment time for them to come and inspect the items. This is a complete falsehood. After months (both times) of this junk sitting in my living room and patio waiting on an inspection, they told me to send pictures, which I did. I heard nothing. As you can see it has been since April and nothing. I tried to file a complaint with the BBB, and UPS has continued their falsehoods on to them. This is a complete outrage, I've talked to a lawyer, with fees, replacement gifts to cover both chests, and the costs of the chests I'm out over $1000.00. I'm going to have to take them to small claims court because it seems this company will do anything to get out of paying for items that they damage.

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