Consumer reviews and reports on scam companies, bad products and services
US Passport Now ,looks official but isn't, Boca Raton, Florida
25th of Dec, 2011 by User445045
Google search for passport website brought up US Passport Now website which looks official with passport logos and everything (!). Several misspellings on the website should have been the tipoff.
Here's how this website works: Step 1: Provide name and DOB Step 2: Provide credit card information and pay for expedited service ($129). Step 3: Now, get information that you need to FEDEX all your passport information to US Passport Now and they will process the passport for you. No guarantee that you will get the passport in the amount of time you paid for because it depends on when you send your information to them and when they get around to processing it. Step 4: Realize you've been ripped off because you could have done all this for FREE at the local post office. Step 5: Check for confirmation email from US Passport Now with "Case Number" and instructions to cancel service. There is a $50.00 nonrefundable fee if you cancel within 24 hours. Otherwise, you're stuck with the whole bill. Here are the details: New Passport - Expedited Service $49.00; Non-Refundable Processing Fee --(This will show up on your credit card statement as a seperate charge)-- $50.00; FedEx Return Shipping $30.00; Total* $129.00. (BTW: that's their spelling of "separate.") Step 6: Call w/in 24 hours to cancel the service and stay on hold for over 30 minutes. Step 7: Go to cancel services via email on their website: See note that to cancel service you MUST speak to a live person whom you cannot reach because no one will answer the phone. Step 8: Feel like an idiot because you realize you've just given away your credit card number. Step 9: Call credit card company to tell them you've been ripped off. Step 10: Realize you're mired in a mess. Stay away from this website. These guys are crooks.

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