Consumer reviews and reports on scam companies, bad products and services
USA Direct Foods
USA Direct Foods Brown meat hidden by black plastic backing Ocala, Florida
31st of May, 2011 by User842961
On May 23 I answered my door to a young man who claimed "a neighbor of yours over ordered their meat package from us & we're giving good deals to anyone who purchases it". OK, I'm all about a good deal. A second young man (Caleb) appeared to be the boss & spoke to me about the packages available. After telling him repeatedly I could not afford the product at the moment he offered me a rate much lower than originally quoted & against my better judgement I said I'd try a case (5 boxes). I asked for a pamphlet & a receipt & was told he'd just used his last one of each but hand wrote his name, the company name & his phone number on a post it. He told me if I had any problems to be sure to call him. The following weekend I decided to have company over for a Memorial day cookout. As instructed, I left the meat frozen until I was ready to cook (about 6:00 pm) but when I took the meat from the packaging I saw that (hidden by the black plastic on backside of each package) all 8 steaks had been thawed & refrozen & was brown in color. YUCK! I called Caleb immediately even though it was later than I normally conduct business because I was pretty mad & really very embarrassed that now my guests would think I have rancid meat to serve them. I luckily had chicken out also & did tell Caleb that I'd be trying steaks out of another box which he said was fine. He told me a manager would contact me that evening. The call never came. The next day I again contacted Caleb & at 11:30 in the morning he said " I haven't even loaded my truck for the day but as soon as I do I will be over to replace the box & give you a little extra for your inconvenience". No show, no call...NOW I'm furious. Tried contacted USAs (haahahhhaa) customer service number & got a recording. I've never in my life known a company to have a recording for customer service. Today is wednesday & I still haven't heard back from anyone at the company or Caleb. Do not purchase from these people...it's a fact they are liars & I for one will tell everyone I know exactly what happened.

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