UTELL2011

UTELL2011 UTELL 2011 Unauthorized ACH withdrawl for 38.99 from my account, never signed up and don't know how they got my information , Internet

19th of Jun, 2011 by User561383

I found an ACH withdrawl on my checking account for $38.99 and upon calling my bank was informed that UTELL was responsible. The bank noticed right away that the name it was billed to wasn't even an authorized user on my checking account. When I called the company and demanded they give me the information, they were very evasive. At first they refused to issue my refund, but when I notified them that the person they were claiming was the trial subscriber wasn't authorized, and that my bank would be handling a claim if they didnt cooperate they suddenly agreed to issue my refund. However, I am still freaked out, due to the fact that they had my personal account info. I know for a fact that no-one I know ever signed up for a trial VOIP (voice-over-internet-phone) service, especially since we have a phone line we're already in contract with and content with for that matter. And when I asked them for the phone information to this 'trial account' (phone number they issued?) they rudely explained that they had no access to that info. That it would've been sent when the trial was started? So they issued a phone service and didn't know the number to it? We'll see if I get my refund, but meanwhile I worry about how they accessed my account info, and even knew my email address!

Track this Report 23 Comments | Post a Comment

Comments

4380 days ago by Money Taken

Utell charged my bank account $38.99 on May 1, 2012. I never authorized this, nor do I know how they got my banking info. My bank is investigating this for me. I am on permanent total disability from a cerebral brain aneurym/light stroke. My meds including doctors' visits are extremely expensive. I definitely do not need anyone tampering w/ my checking account. I know how u guys feel.

money taken

4369 days ago by Pouellen

I had $35.95 deducted from my bank account from some company I never did business with. The check says "Pay to the order of VFone1", it has a VOIP acct # written on the check. Does anyone know what company this is, what their address is & how I can get my money back? Thanks.

4364 days ago by Cdurbin

they did the same thing to me, I will hae to call my bank on monday to get this returned & stop any further checks. What is the phone number to this company? I will need to give it to my bank. Thanks

« Previous 1 2 Next »