Consumer reviews and reports on scam companies, bad products and services
VMS (Velocity Merchant Service) & Northern Processing
18th of Aug, 2011 by auntieang69
VMS Velocity Merchant Services Rushed me into signing contract without letting me read & they Doctored it after they thought I lost mine Downers Grove. On May 23rd, 2011, I received a call from Telemarketing co., called VMS. I was at my place of business and this person knew this. She proceded to talk to me about getting a credit card machine, I could only get the machine for the price she quoted me only until the end of the business day. She knew that I had to run down the street to get the fax, and this is after calling to get a fax number, so she called me back several times, a few of the calls were to my cell phone and even some were from her own cell phone. She kept telling me that I needed to hurry and sign the contract and fax it back. I could not/and, did not have time to read the contract thru because she kept talking and telling me about the one (1) charge (monthly fee) for the machine was, and that I would only be charged any additional fees and that would be if I used any card other than a Debit/Credit card, if I used only the Debit/credit, I would not be charged anything. She told me the only charge I would be charged for, would be if I were to use just a regular credit card, and they would charge .45 cents if I used a regular credit card. I would be not be charged anything for the debit/credit. I was also told that I would receive my first month free, which I have Not received to this date. Suddenly I am seeing all the charges being pulled out of my checking account, so I called them and also the company that apparently is the machine company, because they are both pulling money out of my account. I keep calling to talk to VMS, they keep trying to appease me and telling me they will call me back on all the issues that I have already called numerous times on. I tell them that I need to find my contract, because they keep telling me "well, you signed a contract".
I have my contract that was faxed to me that I signed, and they kept telling me that they would send me a copy of the contract that they say I signed. These phone calls to them, I have continuously called and called them, only to have them keep putting me off. They recently emailed me 2 pages of the contract that they say I signed. Well, the contract that I signed and the contract that they sent, they are 2 different contracts, the one they emailed, it has been doctored up by the company. They have written in numbers over the numbers that I have on my contract, and they have written in and filled in blanks that were not there on My copy that I signed. My faxed contract from May 23, 2011 has blanks not filled in and nothing written, anything on my contract has been typed in. The contract that they emailed me, they have copied and pasted, and they have written in alot of things. They filled in all the blanks that were not originally filled in. They even filled in the blank box on where it asks about Bankruptcy, they checked the answer no, and I filed a Bankruptcy 10-12 yrs ago. On my faxed contract, I was supposed to only initial a certain page and when I told her that I signed it, she told me to just go ahead and put my initials beside my signature, which I did. The copy of the contract they emailed me, it does not have my initials, only my signature on that particular page. On my faxed contract, on mine, they have typed in the last 4 digits of my SSN, but on their emailed copy to me, they have it written out completely. They have added things to their copy that are not on mine. I have contacted the BBB, FTC and Attorney General, and I am in the process of contacting an attorney on this matter. They have flat out lied to me and fraudlently doctored the contract. They are taking money out of my account. VMS and Bkcdnorthern Processing are both taking money out of my account. This month, Bkcdnorthern processing has taken money out of my account twice. One amount for $68.90 on 8/1/11 and $36.10 on 8/2/11. I just saw this tonight when I looked at my account, and I do not know why they have taken out twice. I have asked them repeatedly to find the tape recorded of the sale tactics that this lady used, but nobody will do it. Since all conversations are recorded, it will also show how many times that I have called about this whole ordeal. I sent them an email back after receiving their doctored up copy to let them know that I am aware of what they have done in regard to the contracts. I have not heard from them since I let them know that I am aware of the differences, and told them that I would be contacting FTC and BBB.
The ONLY Time Anyone from VMS called me, was about a week After I sent an email response back to them with their Doctored Contract, to let them know that I would be contacting the BBB, FTC, ATTORNEY GENERAL, CONSUMER GROUPS, AND AN ATTORNEY.
2358 days ago by Lorigj
VMS is a fraudulant company! i along with all my coworkers were all lied to! they told us there was no cancellation fee and now there charging us $150 cancellation fee. and on my part they cancelled my account without me authorizing the cancellation and billed me the $150. What a SCAMMMMMM. they wont return our calls, we have tried calling the lady who told us that there is no cancellation fee and she always seems to be out of the office, let alone how rude and unprofessional they all are they all tell us different rates and fees and one denies what the other said its a FRAUD company do not go through them im contacting my attorney as well this is BS!

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