Consumer reviews and reports on scam companies, bad products and services
Vonage Vonage has made 2 unauthorized charges to my bank account. Vonage has refused to refund the money that they stole from me for services that I
15th of Dec, 2011 by User744138
Just got ripped from Vonage. I tried to cancel my account 3 times and had to finally call my bank and report them for making unauthorized charges. Vonage has made 2 unauthorized charges to my bank account.
Vonage has refused to refund the money that they stole from me for services that I did not use. Vonage has one of the worst customer service departments of a service oriented company and this will be their demise if enough people complain. When a company repeatedly makes unauthorized charges to someones account it is THEFT and FRAUD. I advise anyone who wishes to cancel their account to document the dates, times, and the duration of any calls to Vonage; record the names and ID numbers of anyone you speak with, and file a complaint with the FCC, this site, other scam sites, and yourbank or credit card company. You should also file a chargeback and dispute any charges made to your account after it is canceled. These types of companies need to be held accountable for their actions and their policies.
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