|I took my 1998 Lincoln Continental to Walmart Tire & Lube Express, I purchased my car on December 15th, 2009, and had the car titled in my name on December 29th, 2009. I was so....pleased that the previous Owner had kept such meticulous maintenance on this car and had the records to prove it. OnJanuary 8th, 2010, I had my car first serviced at Walmart Tire and Lube, in which Walmart was the only company to service this car. I now have a bad Transmission. I have alway's had my car servicedunder 3000 miles.After mylast car service dateon, July 10th, 2010, I began to hear grinding from the engine area when I would accelerate and decelerate. I took my car to a Transmission Company and I was told that my transmission fluid is low and burnt, and I need a new transmission. |
My last visit at Walmart Tire and Lube, on the paid work order where it stated Transmission Fluid,Walmart said the Transmission fluidwas Declined and a Sealed System. This is incorrect! If you lift the hood of the car, the transmissiondipstick is right in front, you cannot missseeing the dipstick. So....They did not even check the transmission fluid.I wrote and senta detailed letter with all of thedocumentationto the WalmartCoporate Offices, and I received a call from the manager from Walmart Tire & Lube Store#1923. He said you are correct, your system is not sealed and we made a mistake. He said We can only cover up to $350.00 from this store, and He advises methat I couldfile a claim through Wal-mart, in which is called Claims Management, Inc. I received a call on January 24th, 2011from the Representative from Claims Management Inc. and his name is Britt D.
I started to explain my situation and the firstresponse that I received from Britt, Well...I knew that Walmart Claims Management Inc.goalis to try to deny as many claims as possible. Britt's scripted repetitive line was, THAT IS NOT OUR FAULT! I NEED MORE PROOF! Very rude and aggressive. Britt said he did talk to th Owner of the Tranmission Company that determined my transmission was bad. Britt asked the Owner where can transmission fluid go if there was no leak, the Owner said, well it does not evaporate. So...Britt had his first scripted line of defense ready for me. This is not our fault, Walmart Tire & Lube did not miss a leak on your car. I ask Britt to look on the Transmission Company work order where it say's, "TRANS LEAK" He said Walmart has not sent the documents to me. I am curious how he knew the name of the Transmission Company, Telephone Number, and name of the Owner.
Britt talked to the Owner of the Transmission Company againand eventually returned my messages that I left for him as to where we are at on this situation. Britt called me back and the first words out of his mouth was, The Owner did not help you! Brittproceeded to sayyou cannot prove that because you transmission fluidwas low and burnt that this is our fault Britt wanted the Owner to tell him how low the transmission fluid was on the dipstick and if the Owner feels Walmart Tire & Lube is at fault. The Owner's responsibility is not to judge this case.I said to Britt that the last time I had my car serviced at Walmart Tire & Lube was on, July 10th, 2010 and they said my transmission fluid was declined because it was a Sealed System. I said they did not even tell me that there was a transmission fluid leak. Britt's scriptedline of defensewas, You cannot prove how low the fluid was!
If I was told that my transmission fluid was low and I have a transmission leak I would have immediately had my car serviced for the leak and the had the transmission fluid flushed and changed. I felt very intimidated by Britt. If I said Day, Britt would say night! This was a no win situation for the Consumer. Britt was trained to ask for the impossible. I am a very strong believer in treating your Customer very... very...good. Customers come first! You know I had a friend tell me years ago whohad stock in General Motors, G.M. is to massive, they will always be in business. My response to him was you are NEVER to Big. You know where G.M. ended up, Bankruptcy and a Bailout. Wal-mart should sell Groceries and Products. Wal-mart has their arms of the business in areas will they have no expertise. Would a Chiropractor perform Brain Surgery? No!
During this bad experienceI decided to searchon the Internet for Walmart Tire & Lube Claims. WOW!!! Hundreds and Hundredsof Claims, this cannot be a coincidence.
I will not shop at Walmart Stores,and for sure never have my car serviced by their company.