A month later, not having heard from the company, I called and was advised that data had been recovered and additional forms were required... Received the email forms and again drove to the Police Department to have the FAX's sent. A week later, as the date they recovered had not arrived, I called the company again, only to be told that they had never received the forms (even though I had received verification of receipt from the FAX machine). After much discussion with several people, I agreed to fax the forms again. In the conversation, it came to light that they were going to ship the data on a hard drive to a billing address, rather than my location address, something that I had confirmed initially.

Frustrated, I finally located the company headquarters, asked for customer service, and hopefully I will get the data in a week or so.

They did not have any trouble charging my credit card for the amounts, just providing what I had paid for. Never Again!