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| Xrimz Discount Rim Financing Never delivered my product and still drafted my bank account Internet, Virginia |
| 15th of Dec, 2011 by User538854 |
| Wheels ordered for my car on 9/26/11. I was promised 14-20 business days for delivery. 3 weeks passed and I was told, on the phone, by Jimmy Sturgill, that there was a backorder on tires. I was understanding but frustrated with this because I was already having a promise broken. This is where it gets crazy. I contacted the other person I had been dealing with (Talethia Shareef) and she basically called Jimmy a liar. (I have a thread of emails from 9/26 all the way through today's date that will blow your mind). She said that Jimmy didn't know what he was talking about and that there was a delay (God knows what their excuse was this time). Long story short, this goes back and forth and on and on with emails, lies, more emails, more lies, rudeness, and complete disregard for any kind of customer appreciation. Fast forward to mid-November. Still the same lies over and over and over. I have now made myself familiar with at least 2-3 other employees (contacted them repeatedly with no replies) to try and straighten this thing out. Finally, I get Talethia to agree to cancel my order. She then proceeds to tell me I owe shipping and restocking fees (this happened twice during the ordeal). I replied with "Shipping and restocking for what? I never received my wheels and we cancelled the order". Fast forward to 12/15/11 (<---original due date that got pushed back a month from 11/15/11 because they still hadn't delivered my wheels), my bank account was drafted for 109.00 from their company. I sent multiple emails to all of the people that I had dealt with. Talethia (wasn't expecting anyone to help at this point) was the only one to respond and said that I would have to talk to "collections" to figure it all out. Collections??? You mean like, you need to collect money from me in return for something I never received and cancelled??? I contact my bank and they agree to stop payment on the transaction. I pay 29.00 out of my account to do this. Fast forward to this morning. Brian from xrimz collections calls and leaves a semi-threatening message that says my payment was returned and it was a very serious offense. I cannot even describe the anguish I went through dealing with this company. Again, I have multiple emails from them that shows their constant disregard for the customer, inability to deliver, and the most obvious....steal my money. Fortunately, I know someone at my credit union that was able to react in enough time to get me a fraction of my money back. Since this transaction, I have read multiple reports online that xrimz has either ripped someone off, not delivered on time, or been rude to their customers. I have literally gone through the most unneccessary amount of stress over this transaction. It has been absolutely absurd what I had to deal with. I am in customer service (7 years) myself and I can tell you that every person working for this company would be fired, in any normal working environment (especially mine), immediately if they treated a customer the way I was treated. Also, they are located in severaly different locations. I originally ordered from someone in Virginia. Supposedly, the finance company is tied in with the two websites mentioned above. They never answer their phone either. They will only try to communicate through email. I am not sure why that is, as they have left a paper trail. I can prove everything that is written above all the way down to the phone message from "collections". One other thing, them withdrawing this money caused my car payment to bounce. These people are preying on their customers and if you try to fight them on it they just make your life miserable in return. They accused me of threatening them, being impatient, and a whole laundry list of other things. Stay away from these people at all costs. |
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