Youth Nutrition

Youth Nutrition Acai Lipo, Colon Lipo STOLE MY MONEY!! Internet

4th of Apr, 2011 by User328122

My wife ordered the products Acia Lipo and Colon Lipo on line. The company, shown on the credit card statement as Youth Nutrition, sent her confirmation e-mails showing a total of $3.98cad for both trail samples of the products. It said they would be sent by 3 day shipping. 4 days later I went to pay for some parts with the same credit card only to be declined due to insuficiant funds, I knew this couldn't be posible so I immediately called the card company to find out what was going on. They went through my recent charges and there were two billings of $201.43 to Youth Nutrition.
I called my wife and told her about this. She called the toll free number and was told the she only had 3 days to cancel the order and because it was day 4 they couldn't do anything. Apparently in their terms and conditions there is a line that says your card will be charged this amount to visit their site, I have yet to see these terms and conditions.
She still has not recived the product, the order was placed on the 12 of March. I was advised by my credit card company to cancel my card and have a new one with a new number issued so this Youth Nutrition wouldn't have my card information to try to get more money from.
Needless to say, We are very upset about this and are trying to find away to get our $400 back.

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Comments

4706 days ago by Jacqi Davies

I rang my bank to cancel my card so that they could not take any more money from my account and I was advised by my bank that if I had not received the goods ordered within 30 days I could possibly claim the money back. I waited the until the 30 days were up and rang my bank, they sent me a 'non receipt of goods' form to complete and after 10 days had passed, the bank sent me a letter confirming that they had reimbursed the money to my account and that they were investigating the matter further.