Consumer reviews and reports on scam companies, bad products and services
AC_Furnace-Depot AC&FURNACEDEPOT Parts markup at 2,900 Percent Vaughan, Ontario
6th of Sep, 2011 by User158095
AC&FurnaceDepot is a company that services and installs heating and air conditioning equipment. I had them service my AC system this year and they did a not bad job. The problem is the supply of very basic parts. There was a small fitting that sells at a supply store for just over $5 - the technician had one in his tool box - and installed it. But he charged almost $200 for this part. I looked it up on line, and confirmed it was the same part. Once thay come out to your house - they put the screws to you . Either you pay the service call (which included NO labour) plus a generous lebour fee, you have a choice to pay an almost 3000 percent markup on parts or he goes away - leaving you to pay the service call. The labour fee is also mysterious. The technician was there for 1/2 an hour - and the labour fee is $240. That's almost $500 an hour. When I called to speak to them about this - their reply was that all the company's are the same.

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