Allstate Insurance (car

Allstate Insurance (car) Nancy Rudolph False claim filed by Allstate Lake Success, New York

11th of Sep, 2011 by User708182

On August 31, 2011, my 18 year old car was stolen from my driveway. I immediately called the 1-800 Allstate number because it was after business hours. I was clear that I was calling to cancel my insurance in case any damage would be caused by my car if the thieves got it to run. It took me 4 contacts with 4 different Allstate employees to finally get the insurance cancelled only after I had to pay $4.00 to fax the police document, which they could have easily accessed by the number, which I gave to two agents. I received a letter declining my "claim". Only problem is that I did not file a claim. I only wanted to cancel the insurance. I was very clear about that and invite Allstate to listen to my conversations, which they say are monitored or recorded. Today, Sept 12, I called to ask that the "claim" be removed from my record because I never filed a claim. I was told by Ms Rudolph the claim cannot be removed and she would have my "agent" call me to explain. There is no explanation necessary as I did not file a claim. She said "they" filed a claim....well good for them, but I did not! I have been an Allstate customer for 26 years with never a claim filed. If such a simple issue becomes worse trauma that the theft itself, it is time to find a new insurance company! This is very disillusioning, indeed. I guess Allstate is a great company if you pay the premiums but never need any help.

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