Consumer reviews and reports on scam companies, bad products and services
American Automotive Equipment Un-American, Damaged Automotive Equipment
23rd of Sep, 2011 by User327905
I ordered an auto lift from American Automotive Equipment on February 7, 2011. This is when my nightmare started. It was the middle of March when I finally received my order. It was only after the delivery that the concealed damage to the lift was discovered. I contacted the company immediately. I spoke with Susie, the general manager, who assured me that everything would be fine. I was instructed to take pictures,which I did, and emailed them to the company. We waited for weeks, no news. I had to call to find out what was happening, and we were told we'd have to deal with Molly to file a claim with the shipping company.
Molly didn't know what was going on, had to explain it all to her, and she was going to be right on top of it and take care of things. We waited for weeks again, called them back, and now its Janene that has to file the claim. We contact her, and she says we have to file the claim ourselves.
We do what they tell us, the shipping company will not take responsibility for it. The claim is denied, even though a freight inspector came out and declared it a total loss.We contact AAE again, all we can get out of them is "we're sorry" and excuses about the freight company costing them so much money.
It was one excuse after another, every phone call made, Susie and Janene kept giving us the runaround concerning this issue. We even contacted the BBB, which was also a joke, AAE must have paid their dues to keep a good name.
It was only after reaching the administration office in New York that we seemed to reach someone who could help. They had no idea what was happening in Texas. They sent Susie an email to contact us, and we received a call the very next day! Now she was so concerned about resolving this problem. I told them what I needed, which was 2 new columns and a crossbar to replace the damaged, bent ones,and they said they would get back in contact with me the next day.
But like all the other times, I had to call them back. It was like they didn't know what I was talking about. Now its back and forth between Janene and Susie, and Janene comes back on the phone and says we don't carry this lift anymore(item# TP011-X) but Susie says that they have one on the showroom floor that she knows isn't damaged and she can ship it to me as long as I paid the shipping of 355.00.
Of course, I was not happy having to pay the freight because it was not my fault and Janene said to file another claim with the shipping company to see if they would pay the freight, so I did, but 2 weeks later I hadn't heard anything from them so I called Janene back. I agreed to pay the shipping for the columns and the crossbar.
During this time, Susie said she had sold this lift that she had promised to me. Said they would have to order new ones from China that would take 4 weeks for delivery. Janene said to call back in 2 weeks to keep updated and make sure everything is going through.
Called back, everything was supposedly on track, should be in two weeks. So I waited for 3 weeks, no phone call, so I called back. They said the container had to be full before they could ship it so I would have to wait another 2 weeks. I had to call back again.
Janene said the container came in but the columns weren't on it. We have another container coming in in 2 more weeks, so I patiently agreed to call back in another 2 weeks. She said I hope to call you before you call me! I thought, here we go again. No
columns had even been ordered when they said they had. They said they had a set of salvaged ones they were going to send, all lies, why would I want a set of salvaged ones when I already have damaged ones laying in my garage???
It has been like this from day one. You think you have things resolved, and they turn around and tell you something completely different from previous conversations.If this company has been in business since 1969, it sure is going downhill now. With the
management they have at the present, they definately need to check into it. The only customer service I've gotten is "lip service" with all the "I'm so sorry" excuses, and "we can't do nothing else" from them. A company should NEVER treat their customers this way.
After all the misleading conversations we've had about shipping the columns out over all these months, Janene had the nerve to sent this email to me: "Talked to our general manager again about the columns. She was under the impression that you were asked to pay $355.00 for the columns she had then, that she could take off a piece of equipment we had here in scrap. The money agreed was not paid so she has had the scrap picked up and it is gone now. She says she is no longer able to order from the manufacturer that supplied the lift to us.
We filed a claim on your behalf with the trucking company. Stating that the driver even said the columns were twisted and damaged, at this date they have not paid us for the claim, saying they are not responsible for the damage. We know they did it because it didn't leave here damaged. Their driver signed for it when he picked it up at our location that it was in good condition. At this point we are not able to replace the columns. I would advise you to call the trucking company and file a claim for the value of the lift. I am truly sorry that your equipment was damaged, but there is nothing else I can do." I am very interested in filing a class action lawsuit against this company. Just let me know!
Comments
3684 days ago by Disgruntled76
Well, I wish I could talk to them. I ordered 4200 dollars worth of equipment from them 6/18/12. Now they won't answer their phones, return e-mails or anything. I have already paid them also. I think maybe some of us should pay them a visit.
3684 days ago by Gasman
I ordered a tire changer 3 months ago, paid for up front, waited 2 months called weekly checking on my shipment, all kinds of excuses, finally asked for credit to my card, aae said ok, come to find out only person that could do that had "food poisioning", now aae will not answer phone or email. I don't if he or she has terminal cancer, I want my money returned. I would not reccommend buying a pencil from, maybe the states atty. gen. needs to check in to this bullsh.. company
3679 days ago by ChicoAuto
I also paid in full for a SS8000XLT lift in January & have seen nothing...delays, excuses, and now no one answers the phone.
3678 days ago by Gasman
have been in touch with cc company and better business bureau, why is their web site and phone no. still working? if anyone has any luck with this rip-off company please let me know
3671 days ago by [email protected]
Call me at 1-800-770-8107 x116 - we were their finance company, AAE routinely screws customers over. We are beginning a lawsuit; if there are enough reponse we will file multiple suits and reaps class action.
3667 days ago by Husick Vw
I paid for my SS8000 on March 5 2012. After two months they kept telling me two more weeks. Now its July they say the company they buy from went out of business. I paid American Automotive Equipment they should pay me back. I was told to have my bank file a dispute that can't be done after 120 days.
3666 days ago by Gasman
i know what you mean, they told me the same thing, they are capable of taking your money by credit card but they are not willing to credit your card. that used to be stealing i thought. we should not have to do all the legwork to recoup the money they stole from us.

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