Beyond The Rack

Beyond The Rack www.beyondtherack.com SCAM! Took 3 months for order to arrive, order arrived expired, over ten e-mails were ignored, returned items a

21st of Dec, 2010 by User607216

I was excited to see a discount designer website that seemed legit but I guess "too goo to be true" is very true in this case. I ordered very expensive vitamins in September 2010. I sent 9 e-mails to the customer service email and never once got a non-automated response so they never helped me find my order. Delivery was a max of 15 days but I never saw my item until December 2010. When it arrived, all vitamins were expired. I then tried the customer service phone number and after 45 minutes on hold I got through to an actual human being. The were actually very kind and was very apologetic. They actually acted as if it happens all the time. She told me that I would receive a full refund and they would pay for the return shipping. I followed her instructions. It's now been 3 weeks and I have not gotten a phone call, email, or any refund like I was promised. i know paid for items that I returned. Unbelievable.

I saw other sites with the same situations posted all over it. I should have looked before I ordered. Shame on me. Please don't let this happen to you.

Track this Report 1 Comment | Post a Comment

Comments

4618 days ago by KJK

Beyond the Rack is a SCAM. They take your money immediately, wait several months to send the item and tell Fed Ex not to leave without a signature. Of course everyone works and is not available to sign, so the item goes back.

When you call they tell you that they will give you credit. WARNING-stay clear!

They promise to send your money if you push them, but it never happens.

The phone is answered by someone with an accent that sounds as if it may be an out of the US call center.