My telephone provider was reviewing my plan with me several months later and noticed the other provider charges and told me it was not them.

I contacted the number provided and told them the situation I spoke with a Rona she assured me I would get my money back since I never signed up for the service. I didnot even know who they were. I was given a confirmation #69934 and was suppose to be refunded for 6mths.

I contacted them in June when I first realized the charges were not mine. I kept contacting them still no refund til this day. I was constantly given the run around promised a call back never received one.

I told them my name and not one time did Rona mention the account was under a different name and address although it was billed on my phone bill.

I found out the name provided for the account by accident because when I called one day I spoke to someone else and she mentioned the account was under a Mckenzie Mcdermott who lives at 620 Sanderson Street in Throop.

I told her I am not that person and I never lived on Sanderson Street. I asked how can someone set up phone service on my phone bill and they are not me.

I called back a different day and spoke with Rona, I told her I am very upset because you never told me the account was under another name and address.

Rona said to me well that is why we are crediting you. I told her no that is not true because you were not willing to give me a refund at first because you swore up and down that I signed up for this service when all along you knew I was not Mckenzie Mcdermott.

I demanded a refund and that is when you went ahead and so called processed my refund. I asked her why didn' t you verify the social security number to identify the individual to make sure it is me.Rona told me thattheir service does not require that.

So I said so anyone who knows my phone number can bill on my phone bill, this is illegal. I asked her what kind of service is this. Rona told me a pager service 1-800 number. I told her why would I need this service if I have phone service.

I never received my refund despite me contacting them many of occassions.Rona purposely frustrated me, kept telling me she expedited my refund which is handled by a different department.

I asked to speak to someone directly who handles it she told me I could not. I told her it should not take this long for me to get my money back and it is not fair that you guys are upsetting me. It is like you hope I give up and not pursue it so you guys can keep my money.

This company owes me $95.34 which includes tax. Rona tried to tell me they do not owe me tax that my phone company does. I said no they don't because you should not have been on my bill in the first place, and besides I no longer have the home phone service because I moved out of state. The phone company was already payed by me.

Everytime I will calland speak to Ronaabout the update of my refund, she can't tell me anthing, no update. I asked her how long the company has been in business because you guys are scamming me and lying to me. Rona told me 2yrs.

I told her I want my money and I am tired of the run around, still nothing. I told Rona your company owes me for the aggravation you put me through since June constantly lying to me.

I asked Rona is this the normal time to get refund she told me usually a few weeks, I told her it has been 5mths at the time. The last time I called was in November and this is because I am tired of getting upset.

Rona has been ruide to me, and sarcastic showing a lack of concern about me being victimized. I have called waisting my cell phone minutes for nothing. She promised to contact me and despite me telling her I am going to be very upset if you do not, she never called me back with any update. It was me who did all of the calling.

This is not worth $95.34 but I want my money along with pain and suffering.

The Director of this company is John Schwartz and he is making off my money that is why I have not received my refund. This is not right to be violated like this. This is an evasion of privacy paying for something I did not ask for while the person using the service is paying nothing.