|I intitially thought my wife and I found a reputable car dealer in Houston. However, it did not take long to discover that Used Vehicle Manager JOHN NGUYEN, and Champion Toyota are as incompetent, and dishonest as they get. I purchased what I was led to believe by Champion Toyota's web page, and salemam John Nguyen what was a "Certified Toyota Tacoma". What I actually received for the additional cost of a Certified vehicle was an "AS-IS" used truck. After taking the vehicle to work the night after I bought it, my co-workers popped the hood and laughed when a latex mechanic's glove was tied around the oil filler tube instead of an oil cap. After comparing the included Certified Toyota Inspection report with my vehicle, it became clear that this vehicle had not been "Certified at all. The vehicle failed to meet Toyota Certified Standards in numerous areas; seats stained, cigearette burn on door panel, valet key instead of required master key, large rock chip on windshield, alignment off, transmission shifting irratically, suspension too soft. To make matters worse, the finance department was just as bad. I was offered a interior protection package at a reduced cost and was still not interested until the finance representative told my and I that the warranty covered rips, tears, cigarette burns, and stains, and that the interior would be replaced if it was ever damaged. After agreeing to purchase the additional $400.00 dollar plan, I contacted the warranty company the following week to get clarification on the coverage. They laughed at me when I told them what Champion Toyota told me was covered. The plan actually covered nothing more than stain removal. |
I contacted Mr. Nguyen and let him know my concerns. Champion Toyota initially took interest in my problems, and the finance manager agreed to remove the interior warranty from my purchase price. I was then contacted by the service manager, who said he would address all of the issues with my vehicle, and personally oversee another Certification Inspection. I dropped the truck off and left it for three full days. (I was never offered a rental vehicle). When I picked up the truck three days later, the vehicle seemed to be in the condition it should have been sold to me in the first place. However, after inspecting the vehicle further, it was apparent that the front bumper support was missing six fasteners and was held on only by the plastic bumper cover. The aligment was also never addressed as the vehicle still pulled and the steering wheel was off still off center. Although I attempted to resolve this case of Deceptive Trade with the dealer, and Toyota Customer Service, the Sales Manager was unwilling to refund me any of the additional cost for the Certification that was never done. I gave this dealership numerous chances to give me what I actually paid for, however they refused to compensate me for their obvious deception, and incompetence. I would not recomend this dealer to anyone that wants to ensure they are treated fairly,and honestly. This dealer has sunk to a new low in a car buying experience.