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Decormyeyes.com
decormyeyes.com eyewearus.com Paid decormyeyes online for an eyeglassframe order no-600451. Thereafter no response to my emails and calls. Frames not
29th of Dec, 2010 by User538861
Dear Sir/Ma'am,


I purchased an eyewear frame online from this company for which i paid online and received this payment confirmation alongwith an order no.-600451.


Thereafter this company has stopped responding to my emails and my telephone cals. Till date this frame has not been received by me infact they have stopped responding. I am pasting below in steps formatall my importantcorrespondence via emails with this company and its officials for your very kind understanding of this issue.


Looking forward to your very kind cooperation and supportfor assisting in getting back my money orreceiving the frame i purchased. I am willing to pay legal expenses towhomsoever interested in putting up this matter for legal action.


I would be highly obliged.


Warm Regards.



Step-1



Price adjustment has been made in your shopping cart.

To [email protected]

From:

[email protected]

Call me if you have any Questions Customer Service at its Finest
www.DecorMyEyes.com
Brandon Wood
(800) 995-9373

STEP-2

If this link does not work you may also
Log directly into your shopping cart by visiting the MY ACCOUNT page. Please click on the link below : There will be a box to enter your email address : [email protected] Then click on the LOG IN Button. Have you read our testimonials and reviews?? These items are 100% brand new and Authentic, direct from the manufacturer. They come complete with certificate of authenticity, protective case and dust cloth. Every product is exactly as pictured. We own several stores around the country so there are no issues with authenticity. Our prices are much lower then the average retail location as we don't have to pay rent. Our site is the best place to buy sunglasses online. Our Prices are the lowest!! Customer Service at its Finest Crystal Keys Toll Free : 800-995-9373 or (800) 439-5168 Extension 109
Fax Number : 347-823-2967
From Australia : 61280147255
From United Kingdom : 442030516893
Instant Live Chat : -----Original Message-----
From: rajev [mailto:[email protected]]
Sent: Thursday, November 25, 2010 10:17 AM
To: DecorMyEyes Sales Team
Subject: SPAM-LOW: alain mikli invoice ALAIN MIKLI model 0471 color 07
------------------------------------------------
as discussed and finalised yesterday with Lily during an online chat i was to receive an invoice as per our deal on my email id. so i could pay for it. I still haven't received the invoice.
Awaiting the invoice . Regards ======================================================================
This email message was sent by website visitor while all operators were offline
User Details: IP Address: 118.94.91.75
Host Name: retail.dynamic.sify.net
Referrer: Unknown
Browser/OS: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; InfoPath.2; MASN)

Your order #600451 has been confirmed.
Please print this receipt for your records.

Order confirmation number:

600451

Order date:

11/30/2010

Shipping type:

International Priority (3-5 Days)

Email Confirmation Has been sent to :

[email protected]

Ship to:
Rajeev Arora
shiv shakti rice mill
bhurarani road
rudrapur uttarakhand 263153
India

Bill to:
Rajeev Arora
shiv shakti rice mill
bhurarani road
rudrapur uttarakhand 263153
India


Order details:

Brand

Model

Color

Quantity

Amount

Total

ALAIN MIKLI

0471

noir fard/ruthnium brillant

1

$289.89

$289.89

Items Total:

$269.99

Shipping Insurance:

$2.95

Shipping :

$29.00

ORDER TOTAL :

$301.94

Step-3

[email protected]

To [email protected]

From:

[email protected]

Sent:

03 December 2010 04:53AM

To:

[email protected]

Dear Rajeev Arora I am very very sorry for the delay in your order. Let me explain what happened.
The item was in stock with a Store Quantity of 1. Prior to each shipment my team
checks each and every frame to make sure they 100% perfect with no issues or problems.
The item you purchased had contained a small crack on the frame and I was not comfortable in sending you this item as it was. What I did was send the item back to the Company for a replacement and to order a new one. We only sell 100% brand new authentic designer items that are pretty pricey and we must adhere
to a high level of perfection. I got a phone call later in the day to inform us that this item is DISCONTINUED. I did also send out NETWORK ALERT message to 35 optical stores in my network to see if anyone has this item.
Please be patient and I will get back to you within 48 hours to inform you if anyone has this item.
What response and let us know what you want to do about this situation?
Maybe you want to select an entirely different frame??
I have noted your account and have issued you a 15% OFF your next order for this problem.
The 15% is fully transferable to any of your family friends, coworkers or anyone you know. You may use this discount on our website. Your discount code is : SMFCALMB-DISC Once again I am very sorry for this dissapointment I know what it feels like to wait for something you really want. Call me if you have any Questions Customer Service at its Finest DecorMyEyes.com
Brandon Wood
(800) 995-9373

Step-4

> From: [email protected]
> To: [email protected]
> Date: Fri, 3 Dec 2010 11:13:47 +0000
> Subject: Re: Problem with your order #600451
>
> Hi. This is making me feel very helpless. I'd been waiting for them. Actually I have the same frame in different color and because they broke I opted for the same one in different color. Because of the comforfit I wanted the same one in different color so I could even switch my very expensive glasses to this one . What if I do not like any other article? U should not have accepted paYment before checks.
> Regards
>
> Sent from BlackBerry on Airtel
>

From: [email protected]
To: [email protected]
Subject: FW: Problem with your order #600451
Date: Sun, 5 Dec 2010 21:58:20 +0530 Dear Sir, I've finally decided for a full refund so it is my request to kindly transfer back to my credit card accountthe total amount paid by me to you. Thanks for your understanding and cooperation. At present i'm in no mood to choose something else , may-be for some time now but i really do hope to buy from your company sometime later. Regards,

Rajev H Arora

Rajeev Arora

[email protected]

To [email protected]

From:

Rajeev Arora ([email protected]otmail.com)

Sent:

06 December 2010 22:17PM

To:

[email protected]

Dear Sir, Your kind response is awaited. Regards.

Rajev H Arora


[Partner]
M/s. Shiv Shaktti Rice Industries ,

M/s S.S. Agri Solutions,
Bhurarani Road, Rudrapur. 263153.
Distt. U.S. Nagar, Uttarakhand. India.

Tel: +91 5944 243673

Fax: +91 5944 242444

Mobile: +91 9897026263

email:


Rajeev Arora

[email protected]

To [email protected]

From:

Rajeev Arora ([email protected])

Sent:

09 December 2010 19:32PM

To:

[email protected] ([email protected])

For immediate assistance how can I contact u? Stop joking. U don't answer phones do u?
Sent from BlackBerry on Airtel -----Original Message-----
From: [email protected]
Date: Thu, 9 Dec 2010 13:58:28
To: <[email protected]>
Subject: We have received your email at Eyewearus Dear Valued Customer, Thank you for your Email! We have received your inquiry and are assigning it to a representative. We have a very high volume of emails on a daily basis and are working very hard to answer each of them in a timely matter . We want to give each customer the same attention they deserve. Should you require immediate assistance or information, please call us during normal business hours at the below numbers, 7 Days a week Monday-Sunday 8:00am to 11:00pm Eastern Standard United States Time. Toll Free : (800) 439-5168
Fax Number : 347-823-2967
From Australia : 61280147255
From United Kingdom : 442030516893

Rajeev Arora

[email protected]

To [email protected]

From:

Rajeev Arora ([email protected])

Sent:

13 December 2010 19:38PM

To:

[email protected]

Dear Brandon Wood, Hi. So finally what have you decided in my case?. Please communicate. I trusted you and you are not even replying. Regards

Rajev H Arora


[Partner]
M/s. Shiv Shaktti Rice Industries ,

M/s S.S. Agri Solutions,
Bhurarani Road, Rudrapur. 263153.
Distt. U.S. Nagar, Uttarakhand. India.

Tel: +91 5944 243673

Fax: +91 5944 242444

Mobile: +91 9897026263

email:

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