Consumer reviews and reports on scam companies, bad products and services
Digi Express
Digi Express Digiexpress, digiexpress.us Misleading advertising and not honest about turnaround time New Kensington, Pennsylvania
18th of Jan, 2011 by User152170
This company has got one of the top search engine results for ipod repair and they post stunning customer reviews on their front page. They also boast a 1-3 business day turnaround time for the fixing of your ipod. Unfortunately, this is a crock. First of all, their contact page states that they have customer service reps from 9 am to 9 pm Mon-Fri and when you call they close at 4:30 P.M. EST.


Also, they must have a ton of unflattering reviews because I searched and found a lot of complaints. The biggest issue I have is their turn around time. It was well over a week before I even called and I assumed the ipod was on its way. I get the run around that they have not fixed it yet and they have a high amount of ipods to be fixed.


I stated that I wish they would have told me that before I paid for the repair because I would have just got it sent back to me. Now we are stuck waiting as long as they want for me to get the ipod back because unfortunately I already paid. They should tell customers that it may not get fixed in 1-3 business days and that there may be a much longer delay!


It looks like it will probably be 2 weeks or more before I get it back! Possibly longer because I called and complained and they will probably just put it at the back of the list to be jerks. So all in all, their turnaround time is not accurate and they do not tell the customer when they pay for the repair that it may take a lot longer than that.


Once they have your money, you are theirs. You have to wait as long as they want to fix the ipod and their website claims are very misleading. Misleading advertising about customer support hours listed on the page, misleading turnaround times, and reviews that are obviously one-sided. The reasons I chose them were their great customer service hours they had advertised and their advertised turn around time. Needless to say this company will never be getting my business again nor will I ever recommend them to any of my work colleagues. They own ipods for work and I'll just let them all know to beware of digi express.


Comments
3140 days ago by Jrhaeberle
My ipad2 was briefly immersed in water and of course was nonfunctional. After several weeks of drying in a sealed bag with rice, I plugged it in and the opening screen came on, it showed the correct date and time, it located and connected to 3G and WiFi, and the battery charged. However, the touch screen was not working. I sent it to DigiExpress and was notified a week later that it was being returned unrepaired (I was of course charged for the evaluation). I called, and they said there was too much "internal corrosion". A month after the return, I plugged it in and saw nothing on the screen - it was less functional then when I sent it in. So I removed the touch screen and found that the cable to the touch screen had been severed. Then I saw that the LCD screen had been replaced without the retaining screws and was not even plugged into the main board. After removing the LCD screen, I looked for the other end of the digitizer cable, and it was not present. Bottom line is that they severed the cable when they opened the iPad, then threw it back together and told me it was unrepairable. I plugged the LCD screen back in, and it worked just as when I sent it in - no touch screen (obviousy), but normal opening screen, connection to 3G and WiFi, battery charged etc. I called and explained the situation and was told that they would call back once they checked with the manager. When they called back, they basically told me that I must have broken it when I opened it. Don't waste your money with these guys.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
243 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
2
467 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
4
471 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
7
472 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in