| Digi Express |
| Digi Express Digiexpress, digiexpress.us Misleading advertising and not honest about turnaround time New Kensington, Pennsylvania |
| 18th of Jan, 2011 by User152170 |
This company has got one of the top search engine results for ipod repair and they post stunning customer reviews on their front page. They also boast a 1-3 business day turnaround time for the fixing of your ipod. Unfortunately, this is a crock. First of all, their contact page states that they have customer service reps from 9 am to 9 pm Mon-Fri and when you call they close at 4:30 P.M. EST.
Also, they must have a ton of unflattering reviews because I searched and found a lot of complaints. The biggest issue I have is their turn around time. It was well over a week before I even called and I assumed the ipod was on its way. I get the run around that they have not fixed it yet and they have a high amount of ipods to be fixed.
I stated that I wish they would have told me that before I paid for the repair because I would have just got it sent back to me. Now we are stuck waiting as long as they want for me to get the ipod back because unfortunately I already paid. They should tell customers that it may not get fixed in 1-3 business days and that there may be a much longer delay!
It looks like it will probably be 2 weeks or more before I get it back! Possibly longer because I called and complained and they will probably just put it at the back of the list to be jerks. So all in all, their turnaround time is not accurate and they do not tell the customer when they pay for the repair that it may take a lot longer than that.
Once they have your money, you are theirs. You have to wait as long as they want to fix the ipod and their website claims are very misleading. Misleading advertising about customer support hours listed on the page, misleading turnaround times, and reviews that are obviously one-sided. The reasons I chose them were their great customer service hours they had advertised and their advertised turn around time. Needless to say this company will never be getting my business again nor will I ever recommend them to any of my work colleagues. They own ipods for work and I'll just let them all know to beware of digi express.
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| My ipad2 was briefly immersed in water and of course was nonfunctional. After several weeks of drying in a sealed bag with rice, I plugged it in and the opening screen came on, it showed the correct date and time, it located and connected to 3G and WiFi, and the battery charged. However, the touch screen was not working. I sent it to DigiExpress and was notified a week later that it was being returned unrepaired (I was of course charged for the evaluation). I called, and they said there was too much "internal corrosion". A month after the return, I plugged it in and saw nothing on the screen - it was less functional then when I sent it in. So I removed the touch screen and found that the cable to the touch screen had been severed. Then I saw that the LCD screen had been replaced without the retaining screws and was not even plugged into the main board. After removing the LCD screen, I looked for the other end of the digitizer cable, and it was not present. Bottom line is that they severed the cable when they opened the iPad, then threw it back together and told me it was unrepairable. I plugged the LCD screen back in, and it worked just as when I sent it in - no touch screen (obviousy), but normal opening screen, connection to 3G and WiFi, battery charged etc. I called and explained the situation and was told that they would call back once they checked with the manager. When they called back, they basically told me that I must have broken it when I opened it. Don't waste your money with these guys. |
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