Consumer reviews and reports on scam companies, bad products and services
Earthlink.net
Earthlink.net Scamming with Norton 360 Atlanta Georgia
16th of Aug, 2011 by User576829
In late May 2011 a virus got past my paid version of AVG. I called Earthlink to make sure I could access my email from their website using another computer. During the conversation, the Earthlink employee suggested that I might like to try Norton 360 since they had success with this program. I verbally agreed to wait a few days to receive the installation disk and then to pay $6.95 per month for the service. After 5 days no disk had come so I purchased the program directly from Norton and set about restoring my computer. In July I began receiving phone calls saying that Earthlink's requests for credit card payments had been denied by the bank. This made sense inasmuch as I had not used the bank they requested payment from for about 7 years. Again, I had never received the disk, nor had I installed the program with an Earthlink authorization number. From early July until today I have endured countless phone calls and emails requesting payment for the disk I never received and the service that Earthlink never provided. To each phone caller I explained my situation to no avail. I learned that it is impossible to reply to an Earthlink Email and equally impossible to Email Earthlink in any way at all. Today Earthlink threatened to discontinue my service unless the balance was paid -- again, for a disk I never received and services that Earthlink never rendered. After being the loyal customer of 11 years who always paid my $40.00 per month bills on time, I am now looking for a new service provider. My loyalty and excellent pay history obviously means nothing to this company who has outsourced nearly all aspects of their company to India. When I am threatened with discontinuation of service for not paying for something I never received, it's time to go.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
209 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
2
433 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
4
438 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
7
438 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in