| First National Bank |
| First National Bank of Omaha Steven Saban Falsified signed documents, lied about contract terms, Lied about fees i'd be charged Omaha, Nebraska |
| 23rd of Jun, 2011 by User514723 |
| I met Mr. Saban through a friend of mine. I inquired about what was required to start processing credit cards for my business. He explained that it was extremely easy and that every one he's done business with is approved. He also made it very clear that that one of the reasons, besides the low rates of course, that his company was the best was because there was not a long contract I had to sign because his service was month to month. He said ,"A lot of people like us because they can try it out and for a few months and if the service doesn't work out you can just send the machine back no problem." He even said that people often do that. He also said that the only fees I would be charged was a $6 per month charge. Any other recurring fees he would have waived. Everything went fine for the first month. I only used the machine once. The processed amount was put in to my account in three days. Then I started noticing small amounts being drawn from my account automatically. I jut figured it was the percentages they were taking out from the item i processed. But then I saw it again, and again, and again. Then today, (I've still one ever used the thing once), I sawa big draw from my account. I called United Bank Card to see what the deal was and they tol me it was the anule fee. I said "wow, so you charge an anule fee on month to month service?". They ten told me that I was on a three year contract and that there was no way to cancel it. I told herthat I had been lied to by their sales person. She said that my sales person (Steven Saban) did not work for their company. |
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| United Bank Card, Inc. (UBC) currently serves over 125, 000 merchants, and while we strive for perfection, we realize that it may be impossible to satisfy all of our customers at all times. We take customer service very seriously and work diligently to resolve any complaints in an expeditious manner. I am reaching out to you to try to resolve the issue you have had with our company. Despite our greatest efforts, we recognize problems or misunderstandings may still arise. We have noticed that in many of the complaints on the “Rip Off Report” the customer is actually unhappy with an independent sales representative, a leasing company or some other third-party entity that is not controlled by United Bank Card. We regret that these situations occur and will work diligently to resolve them when they do. United Bank Card sincerely tries to do the right thing in every situation. This approach is how we have consistently maintained an A+ rating with the Better Business Bureau in addition to receiving numerous awards for our quality operations and service including awards for “Best Customer Service” by the Green Sheet, our industry’s leading publication. We are also a five-time consecutive Inc. 500/5000 honoree and have been ranked on Deloitte’s “Fast 50” list of fastest growing technology companies. In addition to our accolades in the business world, we also try to make a difference as a responsible corporate citizen by supporting various charitable causes. Through our “Pennies for Humanity” program and charity poker tour as well as other initiatives, we have helped raise tens of thousands of dollars for a number of philanthropic organizations. I hope that this message has conveyed the standards that our company strives to uphold and has convinced you that any issue you may have had with us was an isolated incident. Please feel free to contact me using the contact information below and I will do my best to resolve your issue in a professional and timely manner. Customer satisfaction is the highest priority at United Bank Card and I look forward to helping you resolve your problem. |
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