|Headlights Depot Alex Chamblin : Headlight replacement company Fort Lauderdale, Florida |
|21st of Sep, 2011 by User535541 |
|I purchased headlights from this company, received them and the UV coating on the front of them came off so I contacted HeadlightsDepot.com and they offered to replace them. (FINE) This is where the problem started. They gave me the wrong address to send them back, lost the package, I contacted PayPal and they agreed with me that this company was trying to SCAM me. PayPal issued me a refund, the day after I get a refund (2 months went by) I got a call FINALLY from the company and they wanted fix the problem. They made a deal with me which I thought was fair and they NEVER contacted me back and decided NOT TO FOLLOW THROUGH WITH THEIR PROMISE. TERRIBLE PRODUCT, TERRIBLE SERVICE, LOOK OUT FOR THIS SELLER|
|Attention Cyber Space Readers/Viewers|
We are always here to provide support with any purchase. We provide a 1 Year Warranty on all headlights purchased. Our hours of operation are Mon -Fri 9am to 5pm Eastern Standard Time. Feel free to call us directly for any additional support.
|Alex was fired from this company months ago.|
|i had to deal with this robert mcdaniel character & he tells me "i am customer service manager"|
i waited 2 months for a replacement from robert. everyday was a excuse, he placed me on long holds all the time, and did not care about this china made headlight. i cant understand how the owners can make this incompetent being a manager. when someone must be constantly reminded on how to take care the customer. that is not managerial material. robert work ethics are poor & way below expectations. when i finally get a replacement it is for another vehicle & he advised me to keep the pair of headlights. meanwhile all i needed was a passenger side mustang headlight. 1 does not equal 2. When he told me to keep the pair of headlights i did not order, i wonder if the owners are aware he is just giving away the inventory for free. A guy like that should be micro managed ; as his actions may cause a chapter 11 for this company. Waste of my time, energy, & money. disgusted with robert mcdaniel & headlightsdepot.
|Please do not use this company to purchase your headlights or anything else from them. They are highly dishonest. They sent me the wrong part that wouldn't fit my vehicle, which happens. I called them and spoke with an Alex. He said he would email me a prepaid postage stamp to return the part, which he didn't, so I had to call again. I finally received one a few days later. I returned the part and waited to hear back from them, which I never did. I called them to verify they received the part and again spoke to Alex who said nothing is showing that the part was returned. Of course, I then called Fex Ex and they were showing two different people at the company signed for the returned part on 2 different dates, which means the company is just recycling the Fed Ex tracking and shipping numbers. Finally after almost 2 months of calling and pursuing the matter I did receive a partial refund, which again they lied to me. Alex told me I would receive a full refund. It was close to 30% less than what I should have received. I had also spoke to a Jonathan a few time whose voice sounds very similar to Alex's. Alex was still at the company in May 2012 when I called. Get rid of him.|
|Robert McDaniel is a Joke with this company. I have been calling since Feb 2012 ;; every week Robert places me on hold and never picks up the phone. So I am on hold waiting, Robert picks up and he knows I am waiting... and he continues to place me on hold. The funny thing is that he claims he is a manager. If he is a manager than this company is clueless on the service he provides to the customers. This guy Robert is a joke & a Liar. he speaks to you with southern hospitality, but he lies with great dignity. Stay away from Robert Mcdaniel the Manager from the School of Liars & idiots.|
|Robert McDaniel is the reason headlightsdepot.com is having all these bad reviews. The majority of compalints are because Robert McDaniel is incompetent & a Huge Screw up. He forgets everything; & than wants to create stories of container not being delivered. Than when you call back and speak to someone else; they claim item is in stock. I wonder if the owners of headlightsdepot are aware of the level of garbage Robert McDaniel is pumping to the customers. Dont waste your money or time speaking with Robert mcdaniel... total run around & master of excuses / alibis|
|if you call headlightsdepot.com and it is Robert your speaking too. Ask for someone else or you will regret it.|
|Good afternoon this is ROBERT MCDANIEL I am so glad to see that there was a resolution. Looking at the comments above the issue was resolved with not only a replacement but with a partial refund. We greatly apologize for any inconvenience this may have caused.|
Have a wonderful day!
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