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I am contacting you over an incident that happened today February 8th 2011. I work at the Amtrak Bal
6th of Feb, 2010 by User456425
I am contacting you over an incident that happened today February 8th 2011. I work at the Amtrak Baltimore Penn Station and have been parking in the lot on 21 E Lanvalle ST for approximately a few months since November 25th 2010. My parking is paid for through my company which I will provide my weekly parking receipts dating back those months every week which is expensed so this is not a situation where I refused to pay to park there. Today my car was towed from the lot. I believe that due to the extreme weather my ticket must have blown across the dash when I was exciting the vehicle and may have not been visible to whom ever checks the tickets. To make the situation more delicate when I called to inquire about my car being towed I was treated in a way that I can honestly say was the most disrespected I have ever been in my life. I was hung up on three times and had to have a friend of mine who is an Amtrak officer call just to get the address. I totally understand your policy on towing vehicles but there is clearly certain circumstances where you are towing paying customers on a technicality. I am very surprised that this is standard operating procedure for your company to not correct the obvious mistakes and clear cases of misunderstandings. I also am blown away that you allow your employees to deal with people in a manner that I believe is out right unacceptable. She would not let me speak, she mocked me, she yelled at me and she clearly cursed at me and hung up on me. You don't have to believe me but please review your video tapes from your towing office and you will clearly see her yelling at me and mocking me with her hands to say blah blah blah and telling me to just shut up or I won't get my car. I have also taken pictures of the car from the outside before entering it and although the ticket was not on the dash it was clearly in the car. The ticket was dated for purchase on the 4th of February 2011 which like every other ticket receipt I have is my company's payday. If I do not get an appropriate response I am going to exhaust every legal option I can because it is so much more than the dollar amount but more the principle and the way that I was treated. I will contact anybody I have to and file as many complaints as I can and provide all of the evidence I have. I also will contact any local regulatory reporting agencies who monitor unfair practices and or unacceptable and demeaning behavior towards people of the public. I also will file suit in small claims court which I am sure that I have sufficient evidence to win. I plan to contact an acquaintance of mine at Baltimore Sun Newspaper who would love to write a story about how you are strong arming hard working citizens and allowing your staff to run wild once in possession of peoples vehicles and belongings. Please contact me with an explanation on why you continue to not offer any correction of this clearly flawed system you have in place that doesn't offer any opportunity for car owners to provide the previously paid for tickets or why your staff is allowed to deal with people in this fashion. Eventually this situation will be legaly dealt with because it seems your company has misunderstood your power in dealing with people. I will be awaiting a proper response.

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