| lumber liquidators |
| Lumber Liquidators Lumber Liguidators will not stand behind a defective product. They choose to blame any customer complaint on site issues. Lone Tre |
| 5th of Jul, 2011 by User909916 |
| Lumber Liquidators sells flooring products and they advertise those products with a 20-30 year warranty. On closer inspection, those warranties are limited warranties where Lumber L:iquidators chooses to call every customer compaliant about a defective product as either a site issue or imnstall er probelms. They will not honor any warranty. In my case, I purchased a Schon Bamboo Quik Cloick Engineered flooring in Febuary, 2011. This product has a 30 year warranty. The saleman said it, the tv ads say it, the internet says it. There installers installed in early March. The floor began to crack 2 weeks later and has esculated every since to over 50 cracks in May, 2011. There own installer (Hnadicraft Company) came out and said the product was defective. Constant emails back and forth with the Lumber Liquidators corporate office and they finally agreed to send out an independent inspector to look at the floor. That independent inspector (Inspect Solutions Inc) turned out to be one that does exclusive business with Lumber Liquidators. NOT independent at all. The cracking became a site issue and an installer problem even though nothing about the site mismatched thier criteria of moisture, house temperature, or house humidity levels. When any product fails, they will never warranty the product. Remember that word. NEVER You will have take them to small claims court to win, and you will because courts do not look kindly on dishonest business practices. This is the worst company I have seen in over 30 years of dealing with home improvement business. Most are reputable, but Lumber Liquidators is a slick business with allot of dishonest people running the show. Stay away from this business and take your business away from Lumber Liquidators. |
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| I am heading down this path. We installed a Morningside Bamboo floor. From day one it squeeked ALOT. The installer called the manufacturer and we bought a different underlayment. The floor was reinstalled, no change. We took the floor up again and sent boards to the manufacturer through LL - I wonder if they really even got them. LL reported to us that their report was inconclusive. Out came the third party and all the test and they decided the floor was uneven, however the floor is the same as in the room next to it which has a flooring system from Home Depot. This is to be my elderly father's final place to live. We paid for this with his money. I am sure this battle is not over. If we get no satisfaction - onto the attorney general of NC, the Better Business Bureau and then small claims. I agree with your post. Stay away from this company. |
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