Myrsol, LLC

Myrsol, LLC Chad Weabler Still no response. Company missed three promised dates. Unable to work with MLS vendors, offensive, abusive. BAD BAD BAD M

4th of Dec, 2010 by User806053

Myrsol missed three product delivery dates. After all of the delays and other issues, I dismissed Myrsol in a conversation with Chad Weabler. Chad had Mark Fitzgerald contact me (after I told Chad I didn't want to hear from Mark again, he obviously doesn't know the product). I told Chad, after three tries and that his people need to know what the product is, I could not wait any longer and wanted to move on. I asked when I could expect a refund and he indicated he had to "see what we are going to do."...mind you, Chad identifies himself as the majority owner so I told him, that's fine but I will expect the refund to be in process by 5:00 today...you missed your own deadlines. The Product was ordered 7/28/10. Suzanne Stephens was listed as the sales person. I spoke with her about Myrsol and she gave them glowing reviews; I hope Myrsol doesn't ruin her reputation as well. The first issue came up when Myrsol and the MLS came to an impass regarding Myrsol's ability to get the data feed working. I had to get involved to solve the problem for Myrsol; after all, there are hundreds of other vendors that have no problems...Mysol seems to be the only vendor who can't pull data down without some major production or hand holding. Was promised delivery by Fitzgerald for 8/23, 9/10, and then on 9/14, was told by Fitzgerald and another employee that they were working on it and that the system had no zip code search ability (for a real estate site). I discussed the issues with Chad (who identifies himself as the majority owner of Myrsol) and after telling him three times were enough I it was time to move on, he again had Fitzgerald send a long winded explanation about how they felt the had delivered something and there was no way I was getting my money back. This, after missing three dates THEY came up with. Chad Weabler stated, "I officially have added 1 name to my shit list now. Welcome aboard slugger!" and "Again, you are not getting a refund." Nice customer relations.... You want to work with someone like this? I think Chad should probably go back to working at the Harley shop or the hunting lodge. After asking again for a refund, Chad, in part replied "Listen, you've treated us like garbage. We have all emails. We did not start this "battle", you did. You have to realize that we are human beings that you are typing to. You can't just continue this anymore. I'm done wasting my time with this... time that I'm not asking you for a refund for." I only asked for my money back and Chad feels he is entitled to be paid for something he never delivered and somehow, I am the belligerent one. Well, I guess I am but I am the customer and I will get my money back or money's worth.

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Comments

4673 days ago by Searay61

If anyone wishes to contact me regarding Myrsol, I can be reached at [email protected].,

3552 days ago by Myrsolllc

Before you believe what John has written about MYRSOL, Please read this letter to him and you are welcome to call me at 843.637.2411. I would be happy to explain. I wish I could say we didn't have an upset client like John but every company has someone where you could not come to terms.
-------
John, once gain I find you bashing MYRSOL without telling the entire story. Lets get the entire story out there as you know MYRSOL was always completely honest about everything and we are always upfront with Realtors(R). After all both my parents are Brokers for more than thirty two Years so I am going to once again post the entire story here for others to read the entire story as to what happened and that your website was completed and you even had a chance to cancel but you wanted to wait till the work was all done and the website was up and running. By the way that site is still on our servers at jwoodward.myrsol.com

The True Story. Our email to John. ————————————————————- Mr. Woodward, 
I want to recap the process we went through from the time you inquired about a site with Myrsol till today where your site is up and awaiting content from you as well as approval to go live.
On July 23rd 2010 we received your inquiry about a site. On that same day I responded, through email, on when a good time would be to give you a call. After about five emails and a few calls I sent you a quote on July 27th 2010. This was signed by you (attached) and dated the same day. On the phone I went over the process of how we will take two weeks to process the data feed once we are able to pull the feed from your MLS and that it takes about two weeks to have the site up and running from the time we receive all the information from you in regards to our questioner form and the data feed processed.
At the time of our conversation we were using the free data feed from your MLS. We were just recently informed that they were moving to RETS and had just found out that the free feed would no longer be available. We received everything we needed from you to get your site started on Aug 4th, 2010 except a small issue with your MLS data feed in that we could not pull down all the data. This small issue it turned out was actually a problem with your MLS not being RETS standard and because of such caused a great problem with the developers. On Aug 4th I informed you that there was an issue with your MLS and that we quickly requested a solution to this problem in a query that would work correctly on a Linux server.
By Aug 10th 2010 we had still not heard anything from your MLS and you asked if you could help. You were able to get them to respond but they still did not respond with a working query for the Linux server. By Aug 13th 2010 we, once again, asked for a query from your MLS that would work on a Linux server with no answer. During this time I informed you that my programmers were working on a solution but I was not sure how long it would take them with your MLS not willing to help us. I told you that I was sorry about this and that we were just as frustrated as you were and if you wanted your money back you were welcome to a refund as we had not yet started your site. I did inform you that if you took a refund we would not take money from you again in the future as a client as this was not our fault.
By Aug 16, 2010 just 3 days later my developers found a solution that worked and was able to pull all the data from your MLS. We then started processing the feed on Aug 17, 2010 which can take two weeks as I had informed you at the beginning. During that time you were in our queue to start your website and by September 11th 2010 your site was up and working in less than the four weeks I had estimated to you and the developers were adding the finishing touches. On Sept 13th 2010 you requested that some of the landing pages use zip code instead of city or subdivision and I informed you that we could hard code this to work but that with our system currently would not let your buyers search via zip code.
On September 14th 2010 I sent an email asking if you could resend the IDX request from your MLS. This is also known as the ‘Broker Agreements’. Not sure why this was such a terrible request as this is a contract that your MLS requires you to have with your vendor and must be approved by the broker before your site can go live. The way this works is your broker puts in the request then your MLS will send us and email stating that we have a request pending. It does not say to whom it’s appending for, only that we have one and the only way we can find out whom it is from is by clicking on the approve icon which is right next to the delete icon. The reason I said it was flaky, was because I clicked too far to the right of the approve icon and the system took that as a delete and did not even give me a warning but just deleted the request. Because I was not sure who had sent the request and I knew we were very close to going live with your site, I figured it was your request. This is why I asked if you could send it again. If not again it still needed to be sent for us to move forward. If this was confusing to you, you could have easily picked up to phone and called me in order to clarify what I was looking for.
Today on September 15, 2010, to my surprise I received a very disgruntled email from you out of the blue. I am not sure what has happened to set off this email but I was in no way pleased nor did I deserve this email. I have always been very upfront with you and have always kept you in the loop as to what was going on, good or bad. I have thirty emails from me to you in less than two months and thirty one emails from you to me including the two today not to mention the emails from Todd to you on your content. I have always returned your calls and contrary to what you told Chad today I have never been rude to you or any client for that matter. I have always called you back and I was very upfront when I said that it would take us two weeks for the data feed and two weeks for the site once we had everything from you and the data feed in place. That is a total of four weeks and your site was up on September 11th 2010 and just missing some content that Todd said you were going to send him and a few links and tweaks to the feed. So even with all the issues we had with your MLS, that we had to solve on our own, we still had your site up within forty five days from the time you paid us on July 28th 2010. That is just fifteen days more than I had estimated it would take us. We all know that those extra fifteen days, really even more than that, was due to the problems we had with your MLS not following RETS standards and not helping us with a solution that cost us a good amount of extra time and money that we did not pass on to you.
This is in no way an excuse as I feel we did an amazing job considering the hurdles we had to cross during this time with your MLS. We always kept you in the loop and I was always here via phone if you needed me. I would love to know on which topics you feel I was rude to you on the phone as I don’t recall one time where I every spoke in a poor manor and being that all our other clients have nothing but amazing things to say about our customer services I am wondering just why it is that you are not happy?
To add insult to injury, after all of this time and money has gone into creating a site for you and the site is now up and just waiting your approval; You decided you are not happy, out of the blue and that you want your money back after all the work has been done. This is of course shocking to us. If you were not happy then why did you not leave before we started all the work on your site? We gave you a chance on Aug 13th 2010 but you waited until we had done all the work to get upset and say I was being rude and not delivering on my promises, which was an estimate as I told you I was not sure how long the feed would actually take until I was able to see the data, when that is so far from the truth I am at a loss for words. As I am sure you know our Terms of services which state that we do not refund setup fees. This is posted all over our site. Not to mention that the work has already been done and the programmers have been paid for their time.
We have no problem at all working with you to correct anything on the site that is not working correctly in order to get your site live as soon as possible. We are always here for our clients and will work hard to help you get your site complete.

3552 days ago by Myrsolllc

Before you believe what John has written about MYRSOL, Please read this letter to him and you are welcome to call me at 843.637.2411. I would be happy to explain. I wish I could say we didn't have an upset client like John but every company has someone where you could not come to terms.

-------

John, once gain I find you bashing MYRSOL without telling the entire story. Lets get the entire story out there as you know MYRSOL was always completely honest about everything and we are always upfront with Realtors(R). After all both my parents are Brokers for more than thirty two Years so I am going to once again post the entire story here for others to read the entire story as to what happened and that your website was completed and you even had a chance to cancel but you wanted to wait till the work was all done and the website was up and running. By the way that site is still on our servers at jwoodward.myrsol.com

The True Story. Our email to John.
————————————————————-
Mr. Woodward,

I want to recap the process we went through from the time you inquired
about a site with Myrsol till today where your site is up and awaiting
content from you as well as approval to go live.

On July 23rd 2010 we received your inquiry about a site. On that same
day I responded, through email, on when a good time would be to give you
a call. After about five emails and a few calls I sent you a quote on
July 27th 2010. This was signed by you (attached) and dated the same
day. On the phone I went over the process of how we will take two weeks
to process the data feed once we are able to pull the feed from your MLS
and that it takes about two weeks to have the site up and running from
the time we receive all the information from you in regards to our
questioner form and the data feed processed.

At the time of our conversation we were using the free data feed from
your MLS. We were just recently informed that they were moving to RETS
and had just found out that the free feed would no longer be available.
We received everything we needed from you to get your site started on
Aug 4th, 2010 except a small issue with your MLS data feed in that we
could not pull down all the data. This small issue it turned out was
actually a problem with your MLS not being RETS standard and because of
such caused a great problem with the developers. On Aug 4th I informed
you that there was an issue with your MLS and that we quickly requested
a solution to this problem in a query that would work correctly on a
Linux server.

By Aug 10th 2010 we had still not heard anything from your MLS and you
asked if you could help. You were able to get them to respond but they
still did not respond with a working query for the Linux server. By Aug
13th 2010 we, once again, asked for a query from your MLS that would
work on a Linux server with no answer. During this time I informed you
that my programmers were working on a solution but I was not sure how
long it would take them with your MLS not willing to help us. I told you
that I was sorry about this and that we were just as frustrated as you
were and if you wanted your money back you were welcome to a refund as
we had not yet started your site. I did inform you that if you took a
refund we would not take money from you again in the future as a client
as this was not our fault.

By Aug 16, 2010 just 3 days later my developers found a solution that
worked and was able to pull all the data from your MLS. We then started
processing the feed on Aug 17, 2010 which can take two weeks as I had
informed you at the beginning. During that time you were in our queue to
start your website and by September 11th 2010 your site was up and
working in less than the four weeks I had estimated to you and the
developers were adding the finishing touches. On Sept 13th 2010 you
requested that some of the landing pages use zip code instead of city or
subdivision and I informed you that we could hard code this to work but
that with our system currently would not let your buyers search via zip
code.

On September 14th 2010 I sent an email asking if you could resend the
IDX request from your MLS. This is also known as the ‘Broker
Agreements’. Not sure why this was such a terrible request as this is a
contract that your MLS requires you to have with your vendor and must be
approved by the broker before your site can go live. The way this works
is your broker puts in the request then your MLS will send us and email
stating that we have a request pending. It does not say to whom it’s
appending for, only that we have one and the only way we can find out
whom it is from is by clicking on the approve icon which is right next
to the delete icon. The reason I said it was flaky, was because I
clicked too far to the right of the approve icon and the system took
that as a delete and did not even give me a warning but just deleted the
request. Because I was not sure who had sent the request and I knew we
were very close to going live with your site, I figured it was your
request. This is why I asked if you could send it again. If not again it
still needed to be sent for us to move forward. If this was confusing to
you, you could have easily picked up to phone and called me in order to
clarify what I was looking for.

Today on September 15, 2010, to my surprise I received a very
disgruntled email from you out of the blue. I am not sure what has
happened to set off this email but I was in no way pleased nor did I
deserve this email. I have always been very upfront with you and have
always kept you in the loop as to what was going on, good or bad. I have
thirty emails from me to you in less than two months and thirty one
emails from you to me including the two today not to mention the emails
from Todd to you on your content. I have always returned your calls and
contrary to what you told Chad today I have never been rude to you or
any client for that matter. I have always called you back and I was very
upfront when I said that it would take us two weeks for the data feed
and two weeks for the site once we had everything from you and the data
feed in place. That is a total of four weeks and your site was up on
September 11th 2010 and just missing some content that Todd said you
were going to send him and a few links and tweaks to the feed. So even
with all the issues we had with your MLS, that we had to solve on our
own, we still had your site up within forty five days from the time you
paid us on July 28th 2010. That is just fifteen days more than I had
estimated it would take us. We all know that those extra fifteen days,
really even more than that, was due to the problems we had with your MLS
not following RETS standards and not helping us with a solution that
cost us a good amount of extra time and money that we did not pass on to
you.

This is in no way an excuse as I feel we did an amazing job considering
the hurdles we had to cross during this time with your MLS. We always
kept you in the loop and I was always here via phone if you needed me. I
would love to know on which topics you feel I was rude to you on the
phone as I don’t recall one time where I every spoke in a poor manor and
being that all our other clients have nothing but amazing things to say
about our customer services I am wondering just why it is that you are
not happy?

To add insult to injury, after all of this time and money has gone into
creating a site for you and the site is now up and just waiting your
approval; You decided you are not happy, out of the blue and that you
want your money back after all the work has been done. This is of course
shocking to us. If you were not happy then why did you not leave before
we started all the work on your site? We gave you a chance on Aug 13th
2010 but you waited until we had done all the work to get upset and say
I was being rude and not delivering on my promises, which was an
estimate as I told you I was not sure how long the feed would actually
take until I was able to see the data, when that is so far from the
truth I am at a loss for words. As I am sure you know our Terms of
services which state that we do not refund setup fees. This is posted
all over our site. Not to mention that the work has already been done
and the programmers have been paid for their time.

We have no problem at all working with you to correct anything on the
site that is not working correctly in order to get your site live as
soon as possible. We are always here for our clients and will work hard
to help you get your site complete.