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neighbors moving
Neighbors Moving and Storage Father and Sons Moving and Storage Deceitful bait and switch practices Denver, Colorado
4th of Jan, 2011 by User174947
Company's movers were not piano movers as promised. Price was way higher than the flat fee of $85/hr agreed to. Request for Service Made: 12/31/10 Agreement was 85 dollars an hour with no additional charges with certified piano movers to be done on 1/3/11 from 1-3 PM This agreement was made over the phone only. The movers did not come until later, around 4:20, and were clearly not actual piano movers. Here is an account of their pick-up: "they immediately moved it out of the bedroom and into the hall. then they had me do paperwork for 10 minutes. they then moved the piano into the staircase and stopped as soon as the piano was on it's side. the person on top said he couldn't get a grip and then they traded places. now the guy that was on the top also said that he could not get a grip. then the guy on the bottom said "i told you we should have gotten a piano skid". i informed them of the handles on the piano and also that the bottom of the piano has a built in skid plate. this information was disregarded. they proceeded struggling until finally the guy on top said that he needed a strap. he sent the 3rd guy to the van and waited several minutes for him to return with the strap. they placed the strap around the piano and he pulled up but the paino was off center and hit the ledge of the staircase bounced back down and almost tipped back over as it was upright on it's side at this point. the strap also slipped off as it was not anchored to anything. they stopped and put the strap against it again. a piece of paint was knocked from the wall. the strap was reapplied in the same exact way and another attempt was made to pull the piano again this way and again resulted in the strap slipping and the piano bouncing back again. finally, they got the piano to the top of the stairs but there was a crashing noise as the 3rd man had pulled a cedar chest with a stereo on it away from the railing to reach over sending a candle crahing to the floor. i had been downstairs this whole time as i was unable to pass on the staircase and as i came upstairs i discovered that a great deal of furniture, which was not in the way, had been moved without my permission. the piano was finally moved outside and the truck was pulled up to load. a furhter discussion now ensued regarding how to get the piano on the truck. during this discussion i saw that a piece of wood from the corner of the piano had broken off undoubtedly when the piano was being bounced on the stairs. the piano was finally loaded and i had to remind them to get the bench. my furniture was left out of place and i had to return it to it's original position on my own." Clearly the fact that these guys had no idea what they were doing added significantly to the time charge. For the move, I had to give them directions numerous times, and they got lost also numerous times, where I was supposed be paying by the hour (they did not have a functioning GPS). The piano was bashed up on all corners; parts of the wood had dislodged, but the largest concern I have is that they promised real piano movers, and in fact they needed to come later so their "piano movers" could do the job, and I was told 85 per hour, and it was much more than that. It ended up being 442 dollars. When the piano was picked up, they wouldn't even let my fiance see the piano until she signed an initialed all over a contract that I never agreed to. It ended up being 3 hours, which although is way longer than it should have taken, were they experienced piano movers, should still only end up being $85x3= $255 dollars. When trying to reach a resolution with the manage they hung up on me, after basically reading from a contract which was never sent to me by email (nor to my junk mail folder) that was claimed to have been sent on Dec 31, and which I never signed, which they forced my fiance to signed and initial prior to her even seeing the piano upon delivery.

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