Prestige Portrait Studio Beware of Horrible Business Practices! Elgin, South Carolina

1st of Oct, 2011 by User381789

My daughter, Kelsey , attended her Senior Prom (once in a lifetime event) in May 2011; which Prestige Portrait Studios photographed the school photos for W.J Keenan High. It was required that they pay in advance for their packages; which she did. They were promised 4-6wks after their prom. Here it is, nearly 5 months later and we have not received the photos, a return phone call OR a refund for our ADVANCE payment! What a ripoff!!!!!!!!!!!!!!! I have called and spoke to a person, "Lisa" who has made SEVERAL promises to handle this and send the photo package..... Still no photos. I started calling mid-July on a bi-weekly basis and I've placed at LEAST 8 phone calls to this company BUT I still have not received ANY photos or a refund, as promised. I think this company needs to understand that this is a terrible business practice and they are ONLY in business because of customer service to these schools and business who hire them. This has been terribly disappointing to my daughter and her ONLY senior prom that she will ever attend! After hounding them for nearly 3 months and broken promises bi-weekly that I will receive them, I have decided to let the entire world know what a terrible company this really is with NO customer service that puts the customer first! "Lisa" promised on last week (after placing my 8th call on this matter) she would call the lab and call me "right" back..... Its 4 days later and I haven't heard from them-- which is not unusual. Lies....lies....lies! I hope every school district in the area becomes aware of this company and their practices; at least I certainly plan to contact them all one by one to share my experience with them. I am extremely disappointed; as my daughter waited all year to experience this night and NOTHING to show for it AFTER they've taken our money! Please beware and stay away from Prestige Portrait Studio in Columbia, SC (Elgin).

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