RingCentral, Inc. I was also a victim of unauthorized charges to my card. Pushing Sales Dishonestly Internet

4th of Oct, 2011 by User678301

Back in November 2010 I was considering the option of upgrading my existing plan with RingCentral. I was contacted by their representative many times. She explained to me that the phone equipment was FREE if I would commit to a two years contract. I was decided to enhance my service and I asked to send me the contract for review before we could proceed; and as I was going out of town the following morning I would answer upon my return a week later. She put me on hold to email me the contract and SIMULTANEOUSLY she pressed the hold button I've received a notification of charges to my credit card. Two charges she placed to my card ONE for the plan upgrade ( it went from $36 to $125) and TWO for the equipment that was supposed to be FREE with the plan upgrade. I did not authorize the charges and I was livid because I was in the process of considering and I didn't make a final decision. I told her that beforehand and she disregarded my message. I felt glad to have my instant spends notification but very disappointed about the way they handle business.
I am sure she bet I wouldn't notice that in a week and then, oh well it's done. The following morning I spoke to the billing department to reverse the charges and my account status. That handling made up my mind about their Sales Department. When I decided to upgrade, I did it on my own terms online with out a hunger unscrupulous sales person. My advice to everyone is : BE AWARE OF RINGCENTRAL....

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4574 days ago by Divine Cabalfin

Hi User678301,
We are so sorry to hear about your experience and would like to make things better in any manner that we can. Please email us at [email protected] your name, RingCentral account and call numbers so that we may reach you.
Thanks,
Divine Cabalfin/RingCentral, Inc.