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Sands Chevrolet in Surprise, AZ From a VALUED CUSTOMER to a NOBODY in just 10 days!!!! Surprise, Arizona
14th of Mar, 2013 by User407772
On Feb. 16, 2013 I was "financed" for a brand new car! I left a $2800.00 check to be deposited on March 9. On Feb. 24th I received a call stating I was not approved for the car and needed to return to the lot to pick a different car. I met with the "head" finance guy and was told to "come back tomorrow" to meet with my original dealer and he would have cars for me to choose from. I returned the next day and "David" appeared to be surprised. (Lack of communication?) Long story short, he told me there was only one car that I could actually be approved for and it was the Chevy Sonic. (I had already expressed my dislike of this car on Feb. 16). I was told, "well it's not a life sentence". After long deliberation, I decided to take my trade-in back and wait until I was able to get the car I desired. My car was brought to me with trash in the passenger floor, I never received "I'm sorry things didn't work out", or anything. I was also told by "David" that the deposit check would be shredded. Well, on March 11, 2013 the $2800.00 check was submitted to my bank and again on March 12. Resulting in overdraft fees. I went to Sands Chevrolet and spoke with "Frank" who passed me on to another finance guy. I was informed that the process was electronic and it had been stopped. When I asked for confirmation, I was told "the company is closed so I have no way to get you that information, but I can call you with the confirmation # tomorrow." When I asked to be reimbursed for overdraft fees and late payment fees, they declined. I just accepted that and stated, "thanks for nothing!" Well, today is March 15, 2013, almost one month to the date that I was "approved" for a new car (that I don't have) and Sands Chevrolet cashed a $2800.00 check ( my checking account is overdrawn). Sands Chevrolet has also mananged to drop my credit score 200 points. It's a total Ripoff and I will tell anyone who will listen...I don't want this to happen to anyone else!!

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