Consumer reviews and reports on scam companies, bad products and services
Ticket Liquidator TICKETS SCAM, SCALPING, Internet
26th of Sep, 2011 by User507438
OCTOBER, 2011: I ordered four tickets to the Peter Frampton Concert in St. Augustine, Florida for October 7th, online, via this Scam Internet Service. I received my tickets, and was SHOCKED to see that each ticket price was really $79.00 on the tickets, but that TICKET LIQUIDATOR charged nearly THREE THOUSAND DOLLARS for four tickets (INCLUDING $430.68 for "FEES" and "Service Charges"). This smells of ticket scalping. I am an educated professional person, with a Doctorate Degree, who will be contacting the Attorney General for the State of Florida to investigate the legal propriety of this transaction.
4040 days ago by Ticket Liquidator
Hello I'm an employee from TL responding to the customer above. We're sorry to hear about the problems and confusions concerning your ticket purchase.

To begin with, it seems that you did not realize you were purchasing tickets through a secondary market ticket website when you ordered through us. This is to say that the tickets on our website are owned and priced by independent sellers who are not associated with venues or event performers. These sellers typically price tickets independent of face value (which is to say that tickets are priced above or below their face value). The actual mark-up on tickets varies from event to event and seller to seller and is something that is not determined at all by TL. (We make money off the service fees of ticket orders, but the actual ticket mark-up is made by the seller listing the tickets.) Some tickets are even priced at or below face value (some 40%, according to Forrester Research), so there are good deals to be had.

That being said, the basic reason for the mark-up in ticket prices is to cover the numerous expenses incurred by sellers to obtain hard-to-get tickets and also to keep tickets on the market longer than they'd normally be available. The internet has made it so easy to access tickets that it's harder and harder for consumers to do so directly. It's additionally true that event promoters often withhold large numbers of tickets from public sale in order to sell or distribute those tickets to connected groups -- industry insiders, business partners, fan clubs, and the like. The secondary ticket market is therefore often the only place where customers can access tickets that were never meant to be available to the consumer public.

Having said that, it's also worth pointing out that we try very proactively to inform customers about our status as a secondary ticket exchange and about above-face-value ticket pricing. We explain the face value issue in our Feedback Page, on our Glossary Page, in our FAQ, in our Terms and Policies (highlighted at the top), and above every event listing (all 64, 000+ of them) in the "Lowdown" area at the top of the page. We hope that consumers will use the information available on our site to be informed and confident in their purchase and get the best deal possible -- even if it's not through TL. Our main goal is to give customers the freedom to buy what they want to buy and to give sellers the freedom to sell what they want to sell. We leave buying choices up to consumers and we're sorry, in your case, that you were unhappy with the mark-up for your tickets.

We can also assure you that we make sure every seller who resells tickets through us does so in accordance with any and all relevant laws. All such sellers are vetted beforehand as part of our effort to ensure the best possible service for ticket-buying customers. Please also know that the discount we extended to you will always be available and, hopefully, will help cut down on any future mark-up.

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