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Toyota of Fayetteville
Toyota of Fayetteville, Fayetteville Auto Park Price Bait and Switch Fayetteville, Arkansas
22nd of Apr, 2011 by User342641
This was a price bait and switch. We received a trade in voucher on our car so took it in to talk with the gentlemen whom we purchased our last car with at the dealership because we liked him(Ron) and felt his word was good. We had met with the Toyota division of this dealership last fall and got the run around with them doing the switcheroo with numbers with the same out come. We left mad. Anyhow as we had the trade in voucher in which the trade in price on our car was $8750 we had Ron run all the numbers and decided to go through with the purchase of a Prius with the trade in. Ron took our voucher and also wrote all the numbers down and we agreed. We went to pick up the Prius and somehow the Toyota Division of this dealership had no paperwork(probably got shedded by them). They first said they would only give us $6300 on it but raised it to $8000. We were not happy but wanted the car so did agree but felt totally cheated out of $750. Our mistake was not getting copies of the paperwork that was written up with Ron for proof. As we highly trusted this salesman with a previous history with him so felt a handshake was sufficient. I still do not think Ron had anything to do with this situation. The salesmen working for the Toyota Division and well as all management (I believe we spoke with all) had the same attitude and I feel like they regularly play games like this with their customers. Anyway we were told our trade in was not even worth the $8000 they gave us but they turned around and sold it for over $12,000 a few days later. Anyway we received a feedback call from Toyota the day after the purchase and told them exactly what happened. It seems the dealership was able to listen to the taped phone call(we did not know this) and then called us and had my partner so upset he finally had to end the phone call. This was a typical price bait and switch and I want others who purchase from this dealership to be very careful and get copies of everything. I feel the Toyota Division of this dealership is dishonest. It takes a lot of effort on our part to post this with nothing coming out of it for us. I just hope it helps other prospective customers.
*After listing on line feedback and opening a case with Toyoto as well as the BBB this situation came to be known by the manager of Fayetteville Auto Park Chris Bunch and he sent us a check for the $750. If you ever have trouble with this dealership go directly to Chris Bunch. We tried and tried to get this resolved within the Toyota Division of the Park with no results.

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