Consumer reviews and reports on scam companies, bad products and services
Xcel Energy
Xcel Energy Never Sent a Bill, wanted bank information to pay online , Internet
17th of Dec, 2010 by User648591
Back in September, Xcel did not send me a paper bill. I had no idea why this happened, and I only noticed on the day my bill was due. I hopped on-line, filled out a quick on-line bill pay from their website and thought nothing more of it.


October came, and I noticed again, near the due date of my Xcel bill, that I was still without a paper bill and had to hop on-line to pay again, only this time I noticed that they wanted a routing number from my checks to pay. I wasn't about to give them any of my bank information, and quickly sent off an email to ask their customer service about returning to my paper bill pay, stating that I had no idea why it stopped coming all of a sudden.


I was told by a customer service representitave, that all I needed to do was to delete my on-line account and it would take care of my on-line bill pay, and my paper billing would return. I deleted my account, and every other account that I could,hoping that mypaper billwould finally come again.


November arrived, and still no paper bill. I hand-wrote a letter, wrote a check and snail-mailed it to Xcel. In the letter, I explained my past problem with getting off of on-line bill pay, and stated that I would really appreciate paper billing again, and wondered who I had to go through to have it return. I received a letter on November 19th that said:


"We have returned your account to paper billing effective 11/19/2010, as requested. All future correspondence will be sent to the service address listed above."


Here it is, December 18thand I still have yet to receivea paperbill. I'm not about to pay on-line because, quite frankly my dear, I don't like giving out any numbers associated with myfinances on-line. I just want my paper bill, that I never stopped in the first place, to come in my mailbox!


Waiting for four months to get this straightened out is rediculous! Some people work nights and are unable to do things during regular business hours. Some people just can't hop on-line any time they please to take care of things needed to. Some people don't have printers, and therefore would very much like their paper bills so they could keep for reference!


All I am getting from this is that they really don't care about their customers, no matter how insignifigant this may be to some people,this isinconvienent for me! I depend on my paper mail to keep me from falling behind, or making late payments on things. I cannot count on my own memory, or even an alarm on my phone that tells me when to pay my bills. I use those paper bills for my records, and would like to have it continue that way. How many times must I complain to the company about this? I really do want to pay my electric bill, and I would be very happy and fulfilled to have it paidon-time if not early, and it's obvious that if I'm late, even on their mistake, I'll be paying late fees, which, on my wallet, is rather tight-fitted!


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