Consumer reviews and reports on scam companies, bad products and services
0 007 Lock 1 Service ROEI Locksmith Scammers! They quote one price over the phone and then double the price when they're done! Las Vegas, Nevada
2nd of Dec, 2011 by User511749
I called 0 007 Lock 2 Service in Las Vegas, the one located on West Sahara. I called them because they were open on a Saturday and they were very close to my office. I knew exactly what needed to be done. It was going to be a very simple job since I've seen it done before. All I knew the guy was going to do was unlock my office door by using a wire tool with a hook to go underneath the door and hook onto the handle and pull. No drilling needed to be done, no re-keying - nothing else. When I explained my situation I was quoted $35 for the technician to make a visit and then $40 to unlock the door. The technician came by (his receipt he gave me was for ROEI locksmith so I assume he's contracted with 0 007 Lock 1 service), I think he's Israeli or some sort of Middle Eastern I could barely understand what he was saying and he was talking very quickly. I think he laid on the accent more than normal to his advantage. Before he unlocked the door he mumbles, "It will be $129 to unlock the door because it is a high security door". I told him I was quoted $75. Then he said there's no way it would be $75 because of the type of high security lock. Then he told me that he would use his first tool to see if he can unlock it, then he would give me a price, otherwise he would have to drill. Guess which tool he used to unlock my door? The wire tool that I knew he was going to use. Guess how long it took him to unlock my door? All of 5 seconds. What did he charge me? $147!!! I called 0 007 Lock 1 Service and told them this charge was outrageous. The 3rd time I called, I ended up talking to the same guy who quoted me $75 and he says he swears he said that the visit was $35 and the service was going to START at $40. When he quoted me the first time he never said anything about a STARTING price he just quoted me $75. So I asked him what would warrant a $40 service by the technician since I felt all the technician did was $5 worth of work in my opinion and he would not give me a straight answer. I then ask the technician why it wasn't $129 like he said earlier and he said he would have never quoted $129 it was $147. I'm sorry but the words "twenty-seven" and "forty-nine" are very distinct words no matter what accent you may have and I clearly heard $129. He just kept telling me I misunderstood him. I was completely scammed by 0 007 Lock 1 Service and the technician from ROEI Locksmith. On a side note, I'm pretty sure the address that the technician from ROEI states he does business from is either a fake address or his home address because I Google mapped it and it's an apartment building. Don't fall into their trap. There is also another complaint about ROEI locksmith but it was with A1 locksmith so I guess this guy contracts with a lot of dishonest locksmith companies.

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