ABF U-Pack

ABF U-Pack Won't refund unused portion, downpayment not refunded Fort Smith, Arkansas

4th of Aug, 2011 by User769046

I was planning on moving from Mich to S. Dakota, but wasn't sure if I would move and didn't have a
specific address in SD yet. The cost of the move exceeded my credit card limit, so ABF/U-Pack suggested that I pay in chunks, especially since the move would be delayed. I paid $500 up-front and rented the trailer for $395/mo. I wound up never moving to SD and returned to Mich 4 months later. ABF/U-Pack will not refund my $500 down payment on the move claiming that the $500 is the charge for moving from my house to their terminal - 4 miles away. Yes, $125/mile!!! U-Pack's Supervisor claims I signed a contract agreeing to that. I never agreed to any such deal. The $500 was to cover the first third of the move to South Dakota and since this move never
took place, I should have a $500 credit on my account. I have filed complaints with the State AG's office, FTC and the BBB. Never do business with ABF or U-Pack. The company could care less about customers - after you have paid. They have showed no interest in settling this. Also, you should be aware that if you use their trailer option (the only option available for my move), the trucks leak big-time - so pack your belongings in waterproof containers or use a large tarp.

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Comments

4635 days ago by U-Pack Moving

I am so sorry for any problems you encountered during your move. Please email your move information to me directly at [email protected] and I will take a closer look.

Thank you!

Lyndsay
U-Pack Moving
[email protected]