Consumer reviews and reports on scam companies, bad products and services
ADT Security Systems
4th of Jan, 2011 by User813554
On May 21, 2009 I arranged for ADT to come to the townhouse which I am renting and activate the alarm system and set up monthly monitoring service. When the technician arrived, he informed me that the existingsystem was old and suggested a new system be installed. I trusted his opinion. He installed an entirely new keypad, window and door sensors and a smoke alarm. The total amount for services paid that day was $667.68 I signed a 3 yr contract ( there is no other option ) and set up monthlypayments of $35.99 A few months later, the alarm started going off while I was at home opening the door to go in my backyard. When ADT called and asked for my password... it was wrong. We were confused and long story short, ADT realized the technician had installed an alarm system on top of one that already existed in my home. I was not aware that my landlord had included security monitoring in my rental. I was shocked that ADT had not realized there was two accounts PAYING MONTHLY for service at my address. One account in my name and one in my landlord's name. Having two systems in one house soon caused problems when they started acting against eachother. False alarms were constantlygoing off. This issue was handled very poorly by ADT. My landlord and I endured hours of being tossed around on 3-way phone calls with multiple ADT agents. We finally foundsomeone to resolve the issue ( literally a week later.) My landord was refunded the money she had paid for almost a year of monthly monitoring service since we had been making double payments but I was just stuck with the $667. 00 system that was purchased and installed forno reason. I continued paying my monthly fees. The false alarms going off had caused me to incur warning letters from the Hillsborough County, FL police dept that if there were anymore false alarms I would have to pay penalty fines. I figured since ADT came and disconnectedthe secondary alarm that the issue was resolved. On Aug 29, 2010 AND Sept 11, 2010 my alarm went off while I was not at home so the police were dispatched to my residence. Both times there was no sign of reason for the alarm to be sounding. I was billed by my county $75 for the first police dispatch and $100 for the second. I finally convinced ADT to send out a tech to see why this was happening. The tech found a problem with the front window sensor and replaced it. I had to pay my county and mail reciepts of my payments to ADT in order to get a refund of $175. I was not refunded money - only a credit to my ADTaccount for future monthly bills. Over the next two months my alarm went off while I was not home twice. When ADT called my cell to check on me I directed them to not call the police because I could not afford anymore fines and both times I left work to come home to an uninterrupted household. I no longer felt safewith all the confusion. FINAL STRAW: at 5am on Dec 8, 2010 I recieved phonecalls from ADT saying my burgler alarm had been sounding. AGAIN on Dec 23 at 1:43am both times I was in bed and heard nothing. The dispatcher told me they had dispatchedpolice but the police were " to busy to respond to the call. " The ADT rep also told me since the police did not come Iwill not be fined. I felt " so if there WAS a break in, the police would not come & if there wasn't ,I get fined "I get screwed eitherway!" SURE ENOUGH I got a letter on Dec 27 stating that I now owe $150 to my county for that nite. ADT will not let me terminate my contract. I spoke with David in cancelling dept who changed my account settings to "no police response" so why do I even have to keep paying ADT? The time off work, stress and INSECURITY must end now. I have names, dates etc of at least 15 people I have dealt with at ADT if you need details. There is just not enough room to type here. I seriously need advice on how to terminate my contract with ADT so I can move on and secure my home again with another company. I am a loyalcustomer. I simply want out of my contract with ADT. I am requesting an early termination of contract WITHOUT PENALTY and a refund of the $150 that I am required to send to Hillsborough County for my 5th and last falsealarm notice. I am obligated to $490 (ballpark) of monthly monitoringpayments left ($35.99 a month until my conract ends. ) This week I WAS offered a "buy out" of paying 50% of that and ending my contract but I am sorry ...It makes me ill togive ADT another dollar of my hard earned money. I have never been late on a payment. I have only dished out excess money to them and my county of residence for no reason due to their poor product and terrible customer relations. ( money spent well exceeds $1,500 ) They haveonly offered to send technicians out to update my system . This has only caused me more problems in the past. **** I sent the above statements to the Better Business Bureau last week and they had JOHN FULLOP from ADT at1-866-561-0952 x 4709 call me today. He said it is impossible for me to end my contract with them without paying at least 50% of the early termination fee and he refused to refund the $150. false alarm fee even though it is the fault of their equiptment. Total I now owe ADT - just to get away from this nightmare is $340.45 But waitthere's more! ........ I could not afford to have any more false alarm fines billed to me. I had ADT cancel police response services & monitoring on Dec 29. I told them to cancel my account that day and I would deal with all these details after the new year. I was informed that the police will no longer be contacted in the case of an emergency but due to ADT policy they cannot diconnect services or cancel my account for 30 days from my phone call ...Which now = $35.99 MORE I must pay for NO service and moreimportantly ... I cannot secure my home thru another company for 30 more days because ADT is trying to run my life and my wallet. Let's pray I dont have a break in in the next month ...then not only will I be asking for a "break" on the $340 penalties but I will unfortunatly have a major lawsuit. I cannot even secure my home thru another company even if I had the extra money to dish out to ADT to get rid ofthem. I feel more UNSAFE in my home since I hired ADT. Any advice on how to handle this is greatly appreciated. The Better Business Bureau didn't help much .... I'm lookinginto attorneys. I simply want out of my contract with ADT. I am requesting an early termination of contract WITHOUT PENALTY and a refund of the $150 that I am required to send to Hillsborough County for my 5th and last false alarm notice.

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